It's important to be up-to-date on new technologies like self-service and social media, but it's just as important for insurers to be able to communicate face-to-face. People are quick to rely on technology, and in many cases it's easier to just send someone an e-mail or instant message. However, that doesn't mean that traditional interaction should fall by the wayside. Whether chatting with customers or collaborating with fellow employees, it's most effective to engage in person.
For analysts, or anyone working to generate insight from data, communication skills are essential to convey their findings and analyses in a manner that's easy to understand to those outside their department. The ability to speak and write clearly is key.
(Image source: Jumpstart: HR)