Making the business case for replacing legacy claims systems has become easier with the combination of rapidly evolving customer service demands and the need to reduce costs amid a difficult economy. Carriers have many new-technology options to choose from, but they still face serious challenges and the risk of failed projects. How can insurers mitigate the risks of claims transformation initiatives? What preparations must they make and what best practices must they employ to ensure a successful claims system modernization project?
Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio