6 Components of a Policy Admin Replacement Roadmap
Insurers contemplating policy administration replacement should have a clear view of the capabilities and the level of sophistication required to provide competitive advantage, as well as the implications of change.
5 Ways to Optimize Insurance Pricing Efficiently
Competition is forcing insurers to adjust rates more frequently to retain existing customers and attract new ones. Insurers looking to implement a price optimization strategy must consider these essential components.
3 Reasons for the Inevitability of Cloud Computing
Utility computing has been tried before, but its reach was limited. This time it's different, and there are three reasons why the widespread use of cloud computing in the insurance industry is inevitable.
4 Call Center Imperatives for Insurers
Customer expectations for a consistent, interactive and real-time experience across all channels, including the call center, are rising. What must insurers do to meet these expectations?
Aflac Names New CIO
Julia K. Davis hired as SVP/CIO; former CIO at American Safety Insurance replaces Michael Boyle, who has left the insurer.
What Matters In IT: Gaining the 360-Degree Customer View
Providing “information at your fingertips” continues to be difficult for most organizations, but architecture for continuous migration can provide carriers a single view of the customer across multiple systems, channels and devices.
Motorists Insurance Group's User Stories Drive BI Buy-In
While MIG's IT organization's initial attempts to build enterprise BI capabilities lacked support, incremental delivery of business value through focused "User Stories" has put the company on track to develop BI as a core competency.