Content posted in May 2003
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Now, Voyager
This month's editorial about customer service and the global economy by Katherine Burger, Editorial Director.
ONEBEACON GOES LIVE WITH POLICY INSIGHT
OneBeacon has gone live with its first major policy administration deliverable, involving the deployment of Sapiens International's Web-based Policy INSIGHT administration system.
INSURERS FOCUS ON STANDARDS, PROJECT MANAGEMENT ... AND STANDARDS
Although discretionary IT spending is almost extinct at many insurance carriers—and even non-discretionary spending is under pressure—insurers are spending IT dollars on specific initiatives that will help them remain competitive going forward.
CIOs AGREE--IT'S NOT JUST ABOUT TECH ANYMORE
Along with the budget crunch and demands for transparency and accountability, there has been a significant shift in the way IT is perceived and positioned within insurance companies.
NATIONWIDE USES ANALYTICS, METRICS TO HONE INTERNET DELIVERY STRATEGIES
A recent Nationwide Insurance Web analytics initiative is yielding results that speak volumes relative to the role online offerings play in the insurer's overall business strategies and brand marketing.
CCH AND DOCUMENT SCIENCES PARTNER ON E-FORMS
As part of a deal that it claims will lower production costs, speed project completion time and reduce customer exposure from use of outdated or non-compliant forms, CCH Insurance Services will partner with Document Sciences Corp.
Snow in Medco’s Forecast
David Snow faces a new set of opportunities and challenges as president and CEO of Medco Health Solutions.
Emerson Leaves CIGNA To Be Magellan's CIO
Jeff Emerson has left his position as president of CIGNA HealthCare's Mid-Atlantic Region to become CIO of Magellan Health Services, Inc.
Executive News
Executive moves and promotions in the insurance industry.
Products and Services Showcase
Showcase of products and services featuring DWL, Cambridge ISG, Create!form and more...
Making Service a Competitive Weapon
It takes a combination of people, process and technology, according to customer service leaders who participated in the Insurance & Technology conference.
A Wealth of Opportunities
Supporting an effective wealth management strategy requires data consolidation, personalization, and electronic communications among customer, agent and carrier.
Will Tech Solve CEOs’ Governance Worries?
Business-savvy CIOs can provide technology that makes life easier in the boardroom.
War & Attitudes Squeeze Salaries
Insurance CEOs' wallets feeling effects of economy and war.
Leading a New Approach To Tech Investment
Economic uncertainty and political upheaval have brought insurers challenges and opportunities at a
time when senior leadership is more involved in technology decision-making. Insurance & Technology spoke with three CEOs it has recognized as "tech-savvy".
Dennison Deems Data Use RX for Success
Robert Dennison's hands-on approach drives technological distinction at Delta Dental of Illinois.
Improving Tech Vision by Turning on the Lights
CNA's Steve Lilienthal turns to technology to illuminate strategic opportunities for the business.
Success Depends on IT/Business Link
Walter Bateman plays coach to ensure Harleysville's growth strategy is supported by cooperation between the carrier's strategy and IT steering committees.
Succeeding with a Focus on People
Roger Valine draws from his sociology background when setting strategy at technologically advanced VSP.
Allstate CEO’s Goal Is Being There 24/7
Ed Liddy looks to IT to bring Allstate's broadened product footprint to customers where and when they chose.
Alone in the Spotlight?
Today's most successful CEOs know that to really shine, their firms must effectively deploy technology. IT leaders need to respond with solutions that clearly outline ROI.
Billing System Drives Cross-Sell Efforts
PrimeWire application consolidates and automates group insurance billing for Conseco.
Anytime, Anywhere Sales Force Access
Carrier implements LifeLink's Web-based sales presentation application to streamline software access and distribution.
CSC Inks Tryg To $80 million Outsourcing Deal
Danish property and casualty insurer Tryg has signed a five year $80 million contract with Computer Sciences Corp.
PINNACOL ASSURANCE CHOOSES CARDIFF SOLUTION
In an effort to eliminate the monthly data entry of more than 35,000 workers' compensation medical bills, Pinnacol Assurance has selected Cardiff Software Inc.'s TELEform MEDIclaim Option.
SEEKING THE INSURANCE INDUSTRY'S ELITE
Who do you think is the most visionary technology executive in insurance? Is it someone skillfully negotiating his or her
enterprise through the ups and downs of the tight economy, or a leader that has consistently produced a good ROI on all technology initiatives?
Insurers Should Prepare for Change in Competitive Landscape
Despite increasing competition and a slumping economy, traditional insurance carriers are well-positioned to face challenges from other financial services companies, said Deb Smallwood, TowerGroup's practice leader for insurance.
Farmers Alliance Automates Claims
P&C carrier implements AcroSoft's AcroSure solution to electronically capture and route claims documents.
BCBSM Aims To Keep Claims Online
Carrier strives to keep billers and payors from reverting to paper post-HIPAA.
Cyber News
AccessAllstate.com was ranked as the number-one Web site for financial professionals by Dalbar; InsuranceNoodle signed an agreement with SAFECO...
NY Bill Could Hamper E-Mails
Anti-Spam Bill could interfere with insurer compliance.
AML Specialist Certification
Industry group creates anti-money laundering proficiency test.
New Contracts
The Phoenix Companies licensed CSC's Product Profiler; E-Z Data, Inc. sold seats of its ECP software to Guardian; Whitehill Technologies Inc. signed an agreement with Equitable Life of Canada...
Hot Product
Akonix launches new Instant Messaging product.
EDS Boosts Financial Services
Firm adds 100 executives with financial services consulting expertise.
Alliances & Partnerships
Optical Image Technology, Inc. is partnering with Datacap, Inc.; Access Data Corp. announced its partnership with Onyx Software Corp.; PRIORITY Data Systems' priorityrate.com will be integrated with AMS Services' AfW and Sagitta; Hyland Software Inc. formed a strategic partnership with CTG HealthCare Solutions Inc. ...
P&C Platform Signs UK Firms
Project Blue Mountain will brand as Kinnect.
Industry's Response to War
Carriers and industry groups take high-tech/high-touch approach to workforce, security and customer concerns related to the conflict in Iraq.
Keeping the Faith
This month's editorial about transforming the workplace by Katherine Burger, Editorial Director.
The Power of Partnerships
At ACORD's annual conference, business leaders will focus on standards and partnerships.
You've Got To Be IN IT To WIN IT!
Standards development is a collaborative process, and the "first movers" can gain benefits far ahead of the rest of the industry.
Building the Bridge Between Business and IT
Many firms are creating a Project Management Office, to ensure greater alignment between IT and the business units. How can you make this function work inside your organization?
REALIZING THE PROMISE
The supplement's editorial on real-time computing by Katherine Burger, Editorial Director.
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