Content posted in November 2006
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ISOTech Briefs
Sapiens Provides Insight; GAIC Selects i-flex/Castek; AIR Adds More Value; Guidewire Releases ClaimsCenter 4.0; Valen Unveils Analytics Readiness Program
IT Security Panel: "Wetware" in a Dangerous World
The vulnerability of open systems architecture, changing nature of cyber threats and the problem of careless users were among the topics discussed during the ISO Tech general session "Security Issues in the Insurance Industry," held on Tuesday, Nov. 14 in Orlando, Fla.
Data-Driven Winners: Keynote Address
Breakthroughs in the use of analytic technology are changing the competitive dynamics of the P&C industry, and carriers who learn to harness large volumes of high-quality data to drive decisions will come up winners, said Frank Coyne, CEO of ISO, in his keynote address at the 2006 ISOTech conference in Orlando, Fla.
More Bang for the Buck
Andrea Randolph, CTO, MBIA Insurance Corp. "Lean and mean" is a guiding principle at MBIA Insurance Corp. (Armonk, N.Y.; $34 billion in assets), a financial guarantor of structured financings in the primary and secondary markets. For CTO Andrea Randolph, that means motivating her 38 full-time employees to take an enterprisewide approach to technology initiatives to enable the insurer to reuse solutions across its many divisions.
Making Successful Contact
Insurers' contact centers are evolving into integrated facilities that provide both policyholders and partners with improved service and convenience, and offer revenue-generating opportunities.
Business intelligence vendor expands performance management solutions portfolio and European insurance customer base.
Balancing Act
Western & Southern Financial Group pursues IT initiatives that support growth while keeping expenses in check.
One Step Closer
Both the Senate and House now have optional federal charter bills before them, but with the adjournment of Congress and divisions between industry segments, the future of an OFC is uncertain.
Innovation Must Be Linked to Corporate Strategies, The Hartford’s Anthony Urges
In order to make sure that it makes the right kinds of technology investments that will enable it to build customer loyalty, improve performance and gain a sustainable competitive advantage, The Hartford Financial Services Group has essentially institutionalized innovation through the creation of its Innovation Lab.
Organizational Innovation: CUNA Mutual Relies on IT/Operations Partnership
Facing dissatisfied customers, a more-competitive marketplace and unnecessary costs related to redundant applications and facilities, Madison, Wis.-based CUNA Mutual - the largest provider of financial services to the credit union marketplace - has embarked on an ambitious organizational transformation that relies on a unique partnership between the IT and service/operations organizations.
Architecture Innovation: Building Successful SOA
Integro's Fred Danback and John Kellington discuss approaches to achieving a successful service-oriented architecture in the I&T Executive Summit Session "Architecture Innovation: SOA Success Factors."
Message Mania
E-mail and instant messaging offer convenient communications and often boost productivity, but the technologies also can expose financial institutions to privacy breaches, embarrassment and litigation. To combat the threat, insurers are stepping up efforts to monitor e-mail and IM, and improve security procedures.
Thu, 31 May 2007 14:59:51 -0500
As market expectations grow ever-more demanding and new rules-driven policy admin systems continue to demonstrate their viability, insurers see less reason to continue to shoulder the inefficiencies of legacy systems.
Hearing the Call
Natural-language solution helps Humana Military Healthcare Services improve call center capacity while providing service levels needed for customer acquisition and retention.
On the Road Again
Norwich Union is driving competition in the U.K. with the launch of usage-based auto insurance policies.
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