LIFE INSURERS' EXTRANETS FOR AGENTS MISS THE MARK
In this age where measuring IT success and returns on IT investment is a priority, most life insurance carriers do not measure traffic, ROI or even know how many agents are actually using their agent extranets, according to a report from Forester Research.
ATLANTIC MUTUAL PICKS INSBRIDGE FOR PERSONAL LINES RATING
In a deal that is intended to improve Atlantic Mutual Companies' personal lines rating engine business-user experience, the carrier has awarded a contract to InsBridge for use of its RateManager Suite and Rate Loading Services.
GETTING ROI ON BUSINESS INTELLIGENCE INITIATIVES
Regulatory requirements, competitive pressures and customer service imperatives are driving a growing number of insurers to formalize strategies and technology initiatives to achieve a higher level of business intelligence.
--> Equarius is named by Microsoft Business Solutions;
--> Eloqua Corp. and salesforce.com are partnering;
--> Palmware announces the release of XS-CRM for Nokia 9200 Communicator Series and Siebel 7.5...
DELIVERY STRATEGIES BRIEFS
--> Public Access Insurance will provide 7-Eleven with automobile-related insurance services;
--> ACORD forms the ACORD Agents Resource Group;
--> CT Insurance Services launches CE Central...
Insurers can find ROI in using technology to drive manual
processing out of claims activity, as well as streamline workflow and communications.
Drilling Down in Oklahoma
Oklahoma Farm Bureau uses centralized data warehouse and analysis tools to give business users "drill-down" capability into financial data.
Fireman’s Saves Agents
Insurer selects ePolicy Solutions' Web-based RightRisk policy management system to gain efficiency in every stage of the underwriting process.
Doing More with Less
Although some insurers are delaying major policy management spending until 2004, to stay competitive now carriers must take measured steps toward efficiency.
Proceed with Caution
Demands for ROI and modest budget increases lead to targeted spending on core insurance application areas: claims, policy administration and financial systems.
Standard Insurance implemented Participant Data Mangement (PDM); Prudential Financial's Group Insurance business unit has launched an Online Documents Center; Jefferson Pilot Financial introduced Gateway to Wealth...
CRM -- SIEBEL SYSTEMS
This month's hot technology product for CRM; Siebel Systems' Siebel eBusiness Applicatons version 7.5.
ALLIANCES AND PARTNERSHIPS
eAgency entered into an agreement with Research In Motion, Ltd.; Mayfare Software Solutions has signed a services agreement with Welland Company; Info-One will incorporate Blue Frog Solutions' ADMServer XML data exchange technology...
Sun Life Assurance Co. of Canada has selected Worldinsure's new business processing platform; AXIS Specialty Ltd. purchased licences of Systems Union's SunSystems software solution; Guardian Life Insurance Co. signed an outsourcing agreement with Covansys...
The Changing Face of Consulting
What's in a name? Rebranding and consolidation continue as consulting firms adjust to the changing demands of insurance industry.
This month's editorial about health insurance by Katherine Burger, Editorial Director.
INSURERS MUST BALANCE CUSTOMER SERVICE AND ROI
The technology and consumer-experience intersection is happening in all industries and if the insurance industry doesn't find a way to deal with it, the industry will look bad" when compared to others that do, warned John Ounjian, senior vice president and CIO at Blue Cross Blue Shield of Minnesota.
OUTSOURCING NECESSARY FOR SURVIVAL
The cost savings associated with outsourcing are no longer simply enablers of competitive advantage, but necessary for the survival of an insurer's IT organization.
--> The Hartford Financial Services Group launches www.mb.thehartford.com;
--> Molecular introduces a Web-based online insurance
quote-generation and policy-binding solution;
--> Farmers New World Life Insurance Co. receives the DALBAR seal of excellence...
Delivery Strategies Briefs
--> Apogee is launched by Steel Card;
--> Horizon Blue Cross Blue Shield of New Jersey selects Pfizer Health Solutions' ASCERTAIN software;
--> Strategic Insurance Software launches version 6.0 of SEMCI PARTNER...