Profile of Kelly SheridanStaff Editor, Dark Reading
Member Since: 11/15/2013
Blog Posts: 252
Kelly Sheridan is the Staff Editor at Dark Reading, where she focuses on cybersecurity news and analysis. She is a business technology journalist who previously reported for InformationWeek, where she covered Microsoft, and Insurance & Technology, where she covered financial services. Sheridan earned her BA in English at Villanova University. You can follow her on Twitter @kellymsheridan.
Articles by Kelly Sheridan
Mobile strategy is a top priority for customer-centric insurers. Here are 8 apps that go outside the box to meet user needs.
Insurers need to boost their security knowledge amidst the growing risk of cyberattacks.
Analytics, security and communication are critical skills for insurance tech professionals in 2015.
Health insurers will make progress in technology adoption but continue to lag behind P&C carriers.
The year's hottest topics revolved around social media, recruiting, telematics and the customer experience.
Health insurers were busy with app development this year, but the P&C sector also narrowed its focus on broadening mobile capabilities.
Upon completion of the deal, Anthem will serve more than 500,000 members in the state of Florida.
Allianz has agreed to sell the personal lines business for $365 million.
The implementation of sound masking technology has enhanced the privacy of meetings and client phone conversations.
The combined company will be called “Majesco” and anticipates annual revenue of more than $100 million.
Insurers building advanced digital strategies may be seeking inspiration in the wrong places.
Insurers will need to buckle down on information management strategies to address the growth of data throughout the next year.
Gregory Maciag will leave his position on January 15, 2016, and serve as an advisor through 2017.
The new role was created to enhance the customer experience across Prudential’s US businesses.
The Pact Health fitness tracker raises or lowers employee deductibles based on their commitment to exercise.
Its mobile and Web-based platform connects and supports policyholders facing environmental emergencies.
The industries, trends, and technologies that influence insurers today are poised to change over the next few years.
Peter Hahn of Zurich North America explored the affects of data growth on commercial P&C insurers at this year’s I&T Executive Summit.
At the 2014 Executive Summit, Humana's Ajoy Kodali shared lessons on tech influence and customer-centricity in health insurance.
Executives share the details behind a system modernization designed to better manage data while meeting changing customer needs.
Amy Frederick will work to sustain profitable growth and ensure the right tech tools are available to internal users.
After his firm was acquired by Nationwide, Arne Herenstein of Harleysville Insurance ensured a seamless assimilation of both systems and staff.
Ohio Mutual’s Todd Albert believes in a strong relationship between business and IT to develop software and services that benefit the entire business.
From the US Navy to Ford, senior VP and CIO Susan Courtney has taken lessons from her unique career path to transform IT, culture, and collaboration at Nebraska Blue.
As cyber attacks evolve in number and complexity, financial services organizations must embrace proactive security strategies.
Social media experts across the economy share their thoughts on the growth of social media.
The $8 million transaction is expected to close in early 2015.
The appointee will lead initiatives in strategic planning, market research, and business analytics.
Today’s top challenges in core system replacement, from choosing a system through implementation.
The adoption of new technologies addresses challenges in customer engagement and business growth.
Agencies face greater pressure to adopt new technologies and improve service. How should insurers respond?
The system was chosen to improve flexibility and claims service.
Two new hires will lead the development of projects to boost digital and strategic planning initiatives.
More than 40% of customers who submit claims are likely to switch insurers within the following year, regardless of satisfaction.
Post-merger, Prosperity will have an aggregate of $2.7 billion in assets through its operating subsidies.
"Centered" takes a holistic approach to stress management by combining the benefits of physical exercise and meditation.
How Fireman's Fund uses infrared cameras to detect damage invisible to the naked eye.
The majority of C-level executives agree that they could better leverage data, but they don’t necessarily need more of it.
Digital strategy is critical for insurers struggling to remain competitive in a connected world, but how do those tactics morph from idea to reality?
The life and annuity platform will drive product development and streamline the underwriting process.
Financial representatives leverage content, compliance, and retention software to build relationships and grow business on social media.
The acquisition will strengthen Innovation Group’s accident management and repair offerings for fleet and auto insurance.
Frank Recio plans to implement new business processes to drive system efficiency.
Early adopters of new technologies experience better business outcomes than those who wait.
The solution will be used to enhance the recognition of claims fraud in auto insurance.
How Society Insurance adopted analytics software to improve service for its workers' compensation policyholders.
IT departments must abandon their perceived status as the gatekeepers of innovation and think toward the future.
In a year of high M&A activity for the insurance industry, five transactions have exceeded $1 billion.
Research from Novarica reveals where insurers are placing their focus in the five key areas of digital strategy.
Insurers striving to modernize their core policy administration, billing, and claims systems and processes must put customer experience at the center of these efforts.
The transaction will help Manulife better serve its Canadian customers.
Aon will continue to provide eSolutions products to its client base.
Its new approach is intended to more effectively leverage a diverse product portfolio, business relationships and financial stability.
The rating and product configuration software will support lines of business in multiple states.
Louis Levinson will lead the execution of a company-wide expansion strategy.
Their agreement will enable P&C insurers to access technologies that improve product delivery.
How Miller Insurance Services leverages holistic assessments to determine cyber risk.
The name change is intended to better reflect strategy and improve alignment between corporate and product brands.
The insurer’s new partnership with Hearsay Social is the most recent stage of its evolving communication strategy.
An Xchanging poll from this year’s Acord-Loma conference revealed insurers’ plans to spend little on attracting qualified employees.
Michael LaRocca will manage underwriting for the organization’s North America Property division.
Elizabeth Brady will assume her new position on September 2.
Appointments include a new chief executive for CNA Europe, and president and COO for CNA Canada.
The collaboration will help achieve social media compliance and improve brand strategy in local markets.
The former Liberty Mutual SVP will work to create solutions for CNA’s commercial and specialty lines.
Andre Richards is responsible for development and management of the Delta Dental brand.
The appointment of a regional cyber manager reflects ACE’s focus on global cyber risk and meeting customer needs.
The purchase diversifies Guardian’s dental network and expands its reach into Medicaid and individual exchange markets.
The former Morgan Stanley COO is appointed EVP and head of Global Product Development and Distribution.
John G. Bruno will lead a company-wide effort to improve client service through infrastructure and innovative tech solutions.
Its investment will enable the enhancement of Sapiens’ end-to-end decision management solution.
A recently appointed EVP of Operations and Technology is among five executives taking on new roles and responsibilities.
The iGO e-App tool from iPipeline will accelerate sales and improve customer service for the life insurer.
More than 900,000 participants have downloaded the Health4Me app to make more informed healthcare decisions.
Jody A. Beresin will oversee the IT, Corporate Communications, Corporate Services and Human Resources departments.
The appointee will oversee commercial property initiatives nationwide and manage a team of property underwriters.
Cloud-based software is used to help employers offer more product options and lessen their administrative burden.
Data is evolving as currency in today’s digital world, but most insurers lack the strategy to capitalize on their information.
The insurer’s proactive communication strategy improves agent relationships and increases efficiency through information management.
Raymond Wasilewski will oversee the operations of Farm Bureau Life Insurance Company.
The insurer has deepened engagement and gained further insight on customers with software from Workface.
Matthew Grove and David Cruz will serve as leaders in the Insurance and Agency Group and Retail Annuities division.
Research from IBM explores the tactics that keep leading insurers ahead as disruptive forces alter the economy.
The new leader will manage digital strategy and work to improve the customer experience across channels.
Rebecca Tadikonda will manage the team responsible for driving top-line and bottom-line performance.
The solution will help West Bend better manage its reinsurance business and meet strict timelines.
The ARC Logics solution was chosen to better manage governance, risk and compliance across the organization.
Both appointees have been with the company for over 30 years.
Kanopy Insurance leverages prioritization software to improve task management and expand its client base.
The new leader will focus on growth strategy, profitability and talent recruitment.
The appointee will oversee enhancements to the Group Life and Disability product suite.
The $110m deal is Xchanging’s second tech acquisition for July 2014 and its fourth since November 2012.
Jeff Pruitt will manage compliance operations for Allianz Life Financial Services and Allianz Investment Management.
The appointee will manage business process reviews and develop operations that improve efficiency.
Research reveals changes in population growth and diversity that will cause personal lines insurers to rethink their business strategies.
The appointment of Anthony R. Slimowicz is effective June 30, 2014.
Mobile customers receive a revitalized digital interface, self-service capabilities and upgraded features.
Robert Mueller describes how security initiatives within the Bureau are applicable to financial services.
Developers use behavioral research to improve retirement planning among participants across all ages and income levels.
The mutual insurer will implement the Innovation Insurer suite as part of a company-wide business renovation.