Profile of Kelly SheridanStaff Editor, Dark Reading
Member Since: 11/15/2013
Blog Posts: 252
Kelly Sheridan is the Staff Editor at Dark Reading, where she focuses on cybersecurity news and analysis. She is a business technology journalist who previously reported for InformationWeek, where she covered Microsoft, and Insurance & Technology, where she covered financial services. Sheridan earned her BA in English at Villanova University. You can follow her on Twitter @kellymsheridan.
Articles by Kelly Sheridan
posted in March 2014
The insurer plans to improve underwriting and speed to market for its customers in earthquake-exposed states.
Many of the sessions and panel discussions at the conference touched on the present and future capabilities of big data and analytics.
The auto insurer will support claims processes with a Capgemini system.
Research from SMA and Novarica indicates maturation in underwriting automation technology and new system investments among insurers.
Consumers’ connectedness and expectations for excellent service are rapidly increasing. It’s time for financial services to catch up with them.
Predictive modeling use has increased in nearly every business line throughout P&C but is rarely leveraged across the enterprise.
Two companies make system selections that underscore the importance of analytics across the insurance enterprise.
PolicyDecisions aims to reduce costs, automate manual processes and improve communications in the Open Lot Physical Damage line of business.
Virtual agent technology aims for a more engaging online experience for policyholders.
Real-time video chat allows consumers to speak with appraisers, discuss claims and receive electronic payments.
Admiral Group plans to improve business efficiency and speed to market with two new systems.
Most of today’s customers exhibit strong dislike for notifications created using personal information, but younger ones show more acceptance.
The life insurer plans to improve service for employers and members.
Health plan providers placed eleven spots behind P&C and life insurers in the 2014 Temkin Experience Ratings.
This winter slammed the U.S. with snow, ice, subzero temperatures, and increased activity for insurers.
Insurers must deliver personalized and efficient communications to ensure the loyalty of a tech-savvy customer base, but legacy systems are holding them back.
The company is launching a new product on OneShield policy admin software, which will eventually run all its other products as well.