Which Auto Insurer Has The Best Mobile Site?
1/31/2012User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.
Profile of Nathan Golia
Senior editor, Insurance & Technology Member Since: 5/8/2014Author
Blog Posts: 1451
Posts: 136
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. He is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, Nathan worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of Buffalo State College and a proud Western New York native.
Articles by Nathan Golia
posted in January 2012
posted in January 2012
User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.
Gerber Life Selects Nexidia Customer Interaction Analytics
1/30/2012The carrier's goal is to enhance the customer experience in its contact center.
Companion P&C Selects GlobalOptions as SIU
1/30/2012The commercial carrier will be provided with regulatory compliance, as well as fraud training, reporting, and investigation services.
Insurers' Customer Advocates Glean Insights from Data
1/30/2012With customer experience paramount, carriers are installing business units devoted to providing data-driven insights into current and prospective policyholders.
USAA's Bank Reaches Top of Customer Experience List
1/27/2012Its insurance operations also placed in the top 10.
Auto-Owners Selects Guidewire ClaimCenter
1/27/2012The P&C carrier cited speed of implementation as a reason for selecting a packaged system.
Chartis Division Launches Online News for Brokers
1/26/2012Lexington Insurance Company has introduced an anchor-driven online video news series for its worldwide broker population.
Aetna Exploring iPad Solution for Reduced Tobacco Use
1/26/2012The company is working with Columbia University to develop a clinical decision support system that dentists can use to encourage their patients to quit smoking.
XL Launches New Claims Portal on Accenture Platform
1/24/2012The insurer used Accenture Claim Components to build a portal allowing web and mobile-based access to claims information.
AIG Units Chartis, American General Merge Benefits Organizations
1/24/2012The combined entity will "market a wide range of insurance and benefits products for employees, employers and affinity groups," according to a statement.
Q&A: Aflac's CIO Says Distribution at the Top of His List
1/23/2012Michael Boyle, who took over the post in August 2011, says his goal is to provide customers, distributors and employers the best possible experience across all channels.
10 Facts About SOPA, and Why Insurance CIOs Should Care
1/19/2012Technologists at insurance companies deal with dueling regulatory frameworks: financial and technological. But as yesterday's events show, there's much more action around the latter.
Progressive Puts Agent Portal On IPad
1/18/2012Agents using Apple's tablet computer can quote and sell policies with it, while those who prefer Android will gain the capability in the next few months.
5 Digital Marketing Imperatives for Life Insurers
1/18/2012There's plenty of opportunity out there for life insurers to grow their books of business, if they can reach the right prospects, according to Rose Cahill, insurance VP for marketing services company Acxiom. She shared with I&T her top tips for carriers to embrace digital marketing capabilities and get more people signed up.
Accenture Jumps Into Connected Vehicle Services Market, Touting Commerce Capabilities
1/17/2012The vendor's latest offering is aimed at auto manufacturers who want to offer in-vehicle technologies to their customers.
Great American Adopts Regulatory Compliance Software
1/17/2012The insurer has selected Comply On Demand Enterprise for its specialty P&C, annuity and supplemental health lines of business.
Life Insurers Take Steps to Climb Satisfaction Rankings
1/13/2012The two companies with the lowest customer satisfaction rankings in a poll by Insure.com have both taken steps to shore up their reputation.
Celent's Craig Weber Elevated to CEO
1/12/2012Weber had been head of the insurance practice for the Boston-based analyst firm.
Allianz Life Hires Exec With Customer Intelligence Focus
1/12/2012As senior director of market management, Lisa Hoene will be responsible for the company's customer experience and intelligence initiatives.
Progressive Offers Online Learning to Agents
1/12/2012The company's new Knowledge on Demand tool includes free continuing education courses.
Insurers Focus on Underwriting Discipline After 2011's Catastrophes
1/11/2012An unprecedented year of catastrophe events at home and abroad, combined with a low interest rate environment pressuring investment income, is pushing insurers to be better underwriters, carrier CEOs say.
Data is Crucial to Insurance Regulation, FSOC Members McRaith, Huff Say
1/11/2012At yesterday's Property/Casualty Insurance Joint Industry Forum, Missouri insurance director John Huff and Federal Insurance Office director Michael McRaith applauded regulators' information-gathering and –analyzing capabilities.
Allstate Forms Pact with Connected Vehicle Services Company Airbiquity
1/10/2012The partnership intends to develop services that "provide a comprehensive platform for … safety, roadside assistance, insurance and advanced infotainment" through the insurer's Roadside Assistance program, the companies say.
Prudential Plucks Paper from Policy Process
1/10/2012The company's EPreview initiative, which allowed underwriters to review policies in PDF form rather than printing them out, won it an award from I&T sister publication InformationWeek.
Two Insurance IT Predictions from Gartner: Are We Closer Than They Think?
1/9/2012Gartner predicts a social network will become a distribution channel and that health paying and providing will merge by 2014. But the groundwork is well-laid for both.
Lincoln Financial's New Consumer Insights Group Focuses Heavily on Analytics
1/5/2012The group, which will be headed by Emily Pachuta within the company's Insurance Solutions/Retirement Solutions division, continues a trend among insurers toward more data-driven marketing efforts.
CURE Insurance COO Eric Poe Dishes on Text-to-Pay
1/5/2012The New Jersey-based auto insurer wanted to make payments more convenient for its customers that wanted it without increasing costs for all of them, its COO tells Insurance & Technology.
Case Study in 5 "W"s: 21st Century Migrates Mainframe with Clerity
1/4/2012The auto carrier walks Insurance & Technology through its effort to consolidate its policy and quoting systems onto a Unix-based platform.
BlueWave President on Insurer's Claims Wants
1/3/2012Alyssa Hostelley discussed with I&T items on BlueWave customers' wish lists before her company was acquired by Cover-All at the end of the year.
Q&A: Atlantic Casualty CIO Greg Ricker
1/2/2012Atlantic Casualty CIO Greg Ricker discusses why the E&S carrier implemented Oracle Documaker to improve ease of doing business for its MGA partners.
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