Property & casualty insurer Penn National Insurance wanted to provide its customers and agents with documents on demand. This represented a major change in business model for the insurer. They knew they wanted an enterprise-wide approach to document management with a system based on SOA to support the insurerís preferred architecture. Because of the impact document management would have on the company, Penn National performed a rigorous vendor due diligence which included proof of concept and references checking before selecting HP Exstream. Exstream impressed the insurer with its ease of use and excellent data integration and Exstreamís reference list gave Penn National CIO Bill Jenkins a great deal of confidence in the strength and integrity of the vendor.