Lanham, Md.-based Pitney Bowes Business Insight (PBBI) announced the immediate availability of a new version of its e-Messaging solution. E-Messaging v1.1 enables insurance carriers to effectively manage and automate two-way e-mail and short message services (SMS) communications to speed claims processing, increase renewal and quote-conversion rates, and manage peak call center traffic. The solution provides auto-categorization of inbound messages to streamline call center operations and digitally signed outbound communications to improve customer service, archiving and regulatory compliance.
A component of Pitney Bowes Business Insight's Customer Communication Management (CCM) suite, the e-Messaging solution provides complete message delivery management, communication analysis and reporting, and archiving of print, electronic and mobile communications.
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio