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Applied Systems Acquires Artizan Internet Services

Agents' desire for customer service capabilities was cited as a reason behind the buy.

Applied Systems (University Park, Ill.) has acquired Artizan Internet Services (Windsor, Conn.) in a move to expand its offerings to include online communication capabilities between insurance agents and policyholders. Terms of the deal were not disclosed.

Artizan's CSR24 product allows agents to offer agency-branded, online customer service, including on-demand access to their policy information and documents; as well as 24-hour web- and phone-based claims reporting. Applied Systems' TAM, Epic and Vision agency tools already integrate with the product; the companies expect more synergies post-acquisition.

“We heard the agent and broker community clamoring for secure 24/7 connection to their own customers, and we knew this was the next level of service we could provide for insurance professionals,” Applied Systems chairman and CEO James Kellner says in a statement.

Artizan will continue to make products that work with other companies' agent offerings besides Applied, it said. Its entire staff and headquarters will remain in place.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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