Improving Claims Process and Management
The claim represents a moment of truth for an insurance company -- one of the few chances when a consumer or business truly experiences the insurance product. When a claim is filed, the very reputation -- the brand -- of the carrier is at stake. For policyholders, the good news is that most claim experiences do go well. But for carriers, the daunting challenge is not only delivering prompt, fair settlements; it's managing the action behind the scenes: the typical inefficiency and high costs ass
Bringing Claims into the 21st Century
To sell insurance through independent agents, a carrier must be easy to do business with. The expansion of Internet technology meant that more and more agents were looking to do business with carriers over the Internet -- submitting applications, checking on claims status, etc. To meet this need Hastings Mutual Insurance Co. launched an initiative to provide Web-based tools to agents in select lines of business, while simultaneously beginning a workflow and document management project to streaml
Deja Vu All Over Again
Many of the major areas of focus for senior insurance technology executives in the coming year will be familiar ones that have become even more pressing.
The benefits of mobile technologies have proven somewhat elusive, but 2005 may be a good year to investigate their potential, according to Craig Lowenthal
A Look Ahead
Even with budget constraints and constantly evolving job responsibilities, insurance technology executives are remarkably optimistic about their abilities to tap technology to drive competitive advantage in 2005.
BusinessObjects helps medical malpractice firm The Doctors Company unite disparate systems to put critical information into the hands of business users.
Spending on Enterprise Content Management solutions remains slow, but it should ramp up in the insurance market in a big way later this year.