Content tagged with Infrastructure posted in June 2003
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Anytime/Anywhere Information Output
Technology providers are realizing the dream of multi-channel publishing.
E-Business Strategy Boosts Retention
The Principal Financial Group wins the 2003 Internet Innovator's Award (sponsored by InSystems, I&T and Celent) for use of online forms presentation and e-signatures in its IRA Online Rollover process.
Accelerating Portal Success
Cutting through the hype to find value in your online investment.
Rethinking E-Business
Despite what you might read in the general business press, the very public dot-com crash that has occurred over the past few years did not mean that businesses were abandoning e-commerce.
MANULIFE REPLACES LEGACY CHANNEL MANAGEMENT APPS WITH DSPA SOLUTION
Seeking business-process efficiencies and greater ease-of-business value, Manulife Financial has selected DSPA's FASAT to provide distribution management services to its Canadian sales force.
PROGRESSIVE TO OPEN PHOENIX-BASED DIRECT SALE AND SERVICE CENTER
Progressive Insurance plans to open its newest call center, equipped with Cisco's Intelligent Contact Management (ICM) solution, in Phoenix in January 2004, ICM will enable sales and service calls to be routed to the appropriate call center based on state licensing requirements and information.
SEEKING THE INSURANCE INDUSTRY'S ELITE
Who do you think is the most visionary technology executive in insurance?
Managing Growth & Risk
I&T's fifth annual Executive Summit will bring together industry leaders who are looking to grow and compete while keeping IT expenditures in check.
New Web World
Nationwide B2B Web services pilot blazes trail for future ways of doing business.
Offshoring Can Improve Quality
Although most offshore initiatives start with cost savings in mind, many firms also are seeking improvements in productivity and quality.
Insurers Can’t Live on ROI Alone
More insurance companies are now measuring the total cost of ownership (TCO) along with return on investment (ROI) on technology projects.
Serving Those Who Serve
On the record with Stephen E. Yates, president, USAA Information Technology Co.
Flying High with Web-Based Underwriting
Global Aerospace aims to improve service to customers with a completely Web-based underwriting system.
Insulating CSRs from Back-End Complexities
Pegasystems helps ANICO develop a customer service front-end to improve efficiency.
’Touchless Solution’ Links Agents
Mutual of Omaha brings independent force back onto e-mail through Whale eGap reverse proxy system.
PRINCIPAL WINS 2003 INSURANCE INNOVATORS AWARD; SAFECO, VSP NAMED RUNNERS UP
Creating strong, ongoing and dynamic customer relationships—and using those relationships to grow
the business—has been an elusive goal for many insurers.
Win Server '03 Boosts Security
Insurers may consider new server platform for Web services.
New Contracts
Co-operative Insurance Companies has licensed AcroSoft's Imaging and Workflow solutions; Electric Insurance Co. has chosen Scene-Access; Central Mutual Insurance Companies has signed a contract with TeaLeaf Technology...
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