E-Business Strategy Boosts Retention
The Principal Financial Group wins the 2003 Internet Innovator's Award (sponsored by InSystems, I&T and Celent) for use of online forms presentation and e-signatures in its IRA Online Rollover process.
Despite what you might read in the general business press, the very public dot-com crash that has occurred over the past few years did not mean that businesses were abandoning e-commerce.
PROGRESSIVE TO OPEN PHOENIX-BASED DIRECT SALE AND SERVICE CENTER
Progressive Insurance plans to open its newest call center, equipped with Cisco's Intelligent Contact Management (ICM) solution, in Phoenix in January 2004, ICM will enable sales and service calls to be routed to the appropriate call center based on state licensing requirements and information.
Managing Growth & Risk
I&T's fifth annual Executive Summit will bring together industry leaders who are looking to grow and compete while keeping IT expenditures in check.
New Web World
Nationwide B2B Web services pilot blazes trail for future ways of doing business.
Offshoring Can Improve Quality
Although most offshore initiatives start with cost savings in mind, many firms also are seeking improvements in productivity and quality.
Insurers Can’t Live on ROI Alone
More insurance companies are now measuring the total cost of ownership (TCO) along with return on investment (ROI) on technology projects.
Co-operative Insurance Companies has licensed AcroSoft's Imaging and Workflow solutions; Electric Insurance Co. has chosen Scene-Access; Central Mutual Insurance Companies has signed a contract with TeaLeaf Technology...