Content tagged with Channels posted in January 2005
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Introducing Connected Enterprise: Tracking the Industry's Transformation
Change is coming to the insurance industry, this heavily regulated and most paper- and process-bound of industries
Improving Claims Process and Management
The claim represents a moment of truth for an insurance company -- one of the few chances when a consumer or business truly experiences the insurance product. When a claim is filed, the very reputation -- the brand -- of the carrier is at stake. For policyholders, the good news is that most claim experiences do go well. But for carriers, the daunting challenge is not only delivering prompt, fair settlements; it's managing the action behind the scenes: the typical inefficiency and high costs ass
Scalable Cross-Selling
Going from enterprise CIO to divisional CIO may sometimes be a step down, but that's far from the case for former Zurich Life technology boss Russ Bostick.
Grange: Home on the Web
Ease of doing business - EODB, for short - is the working mantra of Grange Insurance, according to Charlie Carter, vice president and CIO.
Deja Vu All Over Again
Many of the major areas of focus for senior insurance technology executives in the coming year will be familiar ones that have become even more pressing.
Going Mobile
The benefits of mobile technologies have proven somewhat elusive, but 2005 may be a good year to investigate their potential, according to Craig Lowenthal
Future Net
AIG builds its Next Generation Network.
Cost Warrior
Robert E. Worthington, SVP, Corporate and Information Services, BlueCross BlueShield of Tennessee
Click to Pay
Harvard Pilgrim Health Care looks to edocs online billing solution to improve cash flow and boost customer satisfaction.
UnumProvident leverages the Internet to address the training needs of independent distributors in the individual market.
Schooling Families
New York Life launches online education planning tool to reinforce relationships with existing and prospective customers.
Is One Password a Reality?
The rush to provide customers with account information over the Web has resulted in the proliferation of passwords. To simplify things, insurers are pursuing single sign-on capabilities.
WorldGroup Combines With Taliant to Become InsureWorx
WorldGroup has closed the acquisition of Taliant Software, combining the two insurance software solutions providers and sealing the bond with a new company name, InsureWorx, Inc.
LexisNexis Strengthens CRM Offerings Interface Software Acquisition
In a move aimed at providing a richer client relationship management offering, LexisNexis, a provider of legal, news, and business information services, has acquired Interface Software, the provider of client relationship platform InterAction.
Leading Online Quote Strategies: Assisting Coverage Selection
The process of advising prospects on appropriate levels of protection is a precarious one and it is difficult to provide a personalized process of coverage guidance that is not overly cumbersome. Many carriers make some attempt to provide assistance or guidance in the selection of appropriate coverage levels during the online quote process. This brief will identify the three primary strategies pursued by industry-leading carriers.
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