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Aetna Rejects Outsourcing, Brings IBM In-House
Carrier says IBM will help it build a unified claims-processing center and more self-service systems for customers. Co-sourced arrangement will also lead to achieving certification at CMM Level 3.
Horizon Casualty Services Selects RulesPower
Seeking to automate all of its business processes under a single master business management model, Horizon Casualty Services has selected RulesPower for claims management and adjudication process management.
Virtual Roundtable
Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Open Door to Claims Info
A carefully deployed, context-based Web portal dashboard is the key to successfully navigating customer need for quick, clear and reliable claims information.
BCBSTN Speeds Claim Service
Dakota Imaging/FileNET solution enables Blue Cross Blue Shield of Tennessee to cut a week off of the claims cycle while increasing operational efficiency.
Waiting on the Customer
Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions.
Insurers Poised to Launch HSAs
Newly authorized tax-exempt health savings accounts may drive intensified investment in consumer-directed, healthcare-related technology.
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