Content tagged with Infrastructure posted in June 2007
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CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company’s Customer Operations Transformation
The shake-up continues: Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications.
Insurers Advance on the ECM Ideal
By stressing context over content, next-generation insurance enterprise content management (ECM) solutions transparently and efficiently access information from disparate source systems.
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