Insurers Speak Up for VoIP
Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems.
What’s your Legacy plan?
One thing's for sure: A monolithic approach won't work. Depending on the particular application and platform, insurers' legacy replacement/enhancement strategies vary widely according to the project specifics.
OneBeacon's Claims Contract
As part of an effort to eliminate the need for manually entering first-notice-of-loss-data received from its independent agent force via fax, Boston-based OneBeacon Insurance Group has awarded a contract to EasyLink Services Corp.
Not Routine: A Day in the Life of an Insurance CIO
What really goes into the daily routine of an insurance CIO? I&T editor Anthony O'Donnell recently shadowed 2002 Elite 8 honoree Dennis Callahan, CIO of Guardian Life Insurance, through what Callahan calls a "not atypical" day.
Chubb Takes Step Toward Uniformity
Chubb Group of Insurance Companies has begun to provide its producers using an Applied Systems agency management system with real-time online policy inquiry for personal lines policies and loss reporting capabilities for most lines of business.
Making Change Easy
Since accepting change is the hardest thing for any organization, Joe Gauches strives to ease transition pains.
With experience in Lincoln's life and annuity units, Linda Fraley is well poised for the consolidation of those lines of business.
Allmerica’s IT Gets the Business
Realignment of leadership, refocusing of sourcing priorities, and process improvement measures turn a passive IT organization into a source of competitive advantage.
The leadership and technology vision of David Saul have helped Zurich North America become one of the largest P&C writers in the US.
The Wrong Stuff: Cautionary Tales of Insurance IT
Successful technology executives are rightly celebrated for their positive contributions to the success of their companies. But what might be called their negative contributions-the ills they avoid-deserve attention too.
Laggard Firms Face Liability on Do Not Call
Yesterday's federal appeals court ruling on the Do Not Call Registry made suddenly real the possibility of penalties to financial services companies for failure to comply.