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LIBERTY NORTHWEST NAMES WESTOVER E-BIZ HEAD
In an effort to increase its e-commerce presence, Liberty Northwest Insurance Corp., a subsidiary of Liberty Mutual, appointed Michael Westover, former e-business strategist for Liberty International, to lead the company's e-business efforts.
CRM BRIEFS
--> The Kansas City claims center of Farmers' Insurance Group is named Call Center of the Year ;
--> IBM and Siebel Systems announce an expansion of their alliance ;
--> G2X releases version 2.0 of Agility:Insurance...
DELIVERY STRATEGIES BRIEFS
--> Milliman USA and Focus Solutions
create a straight-through platform;
--> The NAIC and InSystems announce the planned integration of
SERFF with InSystems Tracker;
--> Info-One introduces VARDS Wholesaler...
PROVIDENCE WASHINGTON PICKS METASERVER SOLUTION FOR PROCESS INTEGRATION
As part of a migration from legacy systems to best-of-breed components, Providence Washington has chosen Metaserver's P/C Carrier Integration Solution for business process integration (BPI).
CRM BRIEFS
--> Clear Technologies signs a distributor agreement with Direct Data Corp.;
--> YellowBrick Solutions and StrategicOne will partner;
--> S1 Corp.'s Insurance Solutions Online Help System was honored at the 2002 Online Communication Competition...
DELIVERY STRATEGIES BRIEFS
--> American National Insurance selects Group 1 Software's data quality solutions;
--> Zurich North America Small Business adds online functionality for agents and brokers;
--> Unigard Insurance Group implements IVANS Transformation Station...
2003 IT Spend To Rise Only Slightly
Industry analysts predict insurance companies will focus on infrastructure and enhancing legacy systems.
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