Content tagged with Claims posted in April 2003
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CSC CHOOSES SSA FOR PATRIOT COMPLIANCE SOLUTION
As the industry awaits the announcement of the final USA
PATRIOT Act requirements, CSC has selected Search Software America's Identity Systems software solution to include in its PATRIOT Protector Service anti-terrorism regulation compliance ASP offering.
MEASUREMENT IS KEY TO MAKING SERVICE A COMPETITIVE WEAPON, URGES THE HARTFORD'S RITCHEY
"Measurement is the cornerstone" of any effort to improve customer service and turn it into a competitive advantage, advised Sharon Ritchey, SVP, The Hartford, P&C Service
Operations, and keynote speaker at last week's Customer Service Leadership Forum.
PORTAL STRATEGIES EMPHASIZE EFFICIENCY, EDUCATION
MetLife aims to make the Internet the channel customers prefer, according to vp Sachin Shah, who, with Anthem's
Mark Boxer, SVP, e-business, spoke about "The Next Generation of Portals & Self-Service."
Delivering on Self-Service
Although self-service can reduce administrative costs and improve information access, insurers shouldn't underestimate the task of actually getting customers to adopt it.
CECI Launches Agency Portal
IBS helps carrier build an agency portal interface to its Applied Systems Diamond insurance processing system.
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