Content tagged with Channels posted in January 2003
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LIBERTY NORTHWEST NAMES WESTOVER E-BIZ HEAD
In an effort to increase its e-commerce presence, Liberty Northwest Insurance Corp., a subsidiary of Liberty Mutual, appointed Michael Westover, former e-business strategist for Liberty International, to lead the company's e-business efforts.
SCALABLE DELIVERY MODELS TO IMPROVE THE BOTTOM LINE
Life and annuity insurers have shifted from being the purveyor oftraditional insurance policies to being full-service broker/dealers.
INSURERS' DO-NOT-CALL EXEMPTION MAY BE LIFTED
Although insurers currently are exempt from the language of an FTC amendment to the Telemarketing Sales Rule requiring that telemarketers abide by a national do-not-call list, the exemption may be eliminated and fines enforced as early as August.
CRM BRIEFS
--> The Kansas City claims center of Farmers' Insurance Group is named Call Center of the Year ;
--> IBM and Siebel Systems announce an expansion of their alliance ;
--> G2X releases version 2.0 of Agility:Insurance...
DELIVERY STRATEGIES BRIEFS
--> Milliman USA and Focus Solutions
create a straight-through platform;
--> The NAIC and InSystems announce the planned integration of
SERFF with InSystems Tracker;
--> Info-One introduces VARDS Wholesaler...
MARKETSOFT & QUADSTONE PARTNER ON ANALYTICS
Aiming to provide financial services companies with greater control over cross-selling and other customer profitability initiatives, MarketSoft Corp. has partnered with Quadstone, an analytic solutions provider.
INSURANCE PORTALS: THE NEXT GENERATION
The first generation of insurance portals was supposed to change the Insurance industry forever--from both B2B and B2C perspectives. But the reality is that they did not transform the industry and were, in fact, dismal failures.
CRM BRIEFS
--> Clear Technologies signs a distributor agreement with Direct Data Corp.;
--> YellowBrick Solutions and StrategicOne will partner;
--> S1 Corp.'s Insurance Solutions Online Help System was honored at the 2002 Online Communication Competition...
DELIVERY STRATEGIES BRIEFS
--> American National Insurance selects Group 1 Software's data quality solutions;
--> Zurich North America Small Business adds online functionality for agents and brokers;
--> Unigard Insurance Group implements IVANS Transformation Station...
Portals Grow Up
Insurers have taken the "lessons learned" from the first round of Internet portals and are applying the knowledge to the next generation of offerings—and have the results to show.
Transformation Specialist
American Modern Insurance Group is transforming itself into a Web-enabled distributor of products.
Unlocking the Door to Identity Management
Not only do multiple and decentralized authentication stores increase the risks of inaccuracy and inconsistency, they also leave insurers vulnerable to cyber-threats—and they're expensive, too.
Portals Ease Health Insurer’s Growth
Antares Solutions' Connexion ii solution lets UPMC HP limit staff increases through online self-service functionality.
Carriers Add Tips to Sites
Life and annuity providers add info about dealing with the economy.
2003 IT Spend To Rise Only Slightly
Industry analysts predict insurance companies will focus on infrastructure and enhancing legacy systems.
Pandora's (Mail)box
This month's editorial on e-mail communications by Katherine Burger, Editorial Director.
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