Content tagged with Claims posted in June 2003
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IASA: The Education Resource
To gain insights into both emerging and established technology trends, Insurance & Technology interviewed Craig Lowenthal, vice president and CIO for Hartford Financial Products, a unit of The Hartford, who is also serving with IASA as VP, Education, for 2003-04.
PROGRESSIVE TO OPEN PHOENIX-BASED DIRECT SALE AND SERVICE CENTER
Progressive Insurance plans to open its newest call center, equipped with Cisco's Intelligent Contact Management (ICM) solution, in Phoenix in January 2004, ICM will enable sales and service calls to be routed to the appropriate call center based on state licensing requirements and information.
Playing by the Rules
Business rules technology can help simplify workflow, improve quality assurance and speed the new business approval process. But business/IT alignment is critical to success.
HIGHMARK ACHIEVES SINGLE DATA SOURCE
When he was charged with the task of bringing disparate claims, underwriting and billing applications, and siloed databases, into one common platform, "I couldn't believe" where Highmark's business system environment was,
recalled Matt Piroch, CIO, Highmark Life & Casualty Insurance Co.
ISO's Buy May Signal Shift
Acquisition of policy admin vendor AscendantOne broadens ISO's focus.
New Contracts
Co-operative Insurance Companies has licensed AcroSoft's Imaging and Workflow solutions; Electric Insurance Co. has chosen Scene-Access; Central Mutual Insurance Companies has signed a contract with TeaLeaf Technology...
Legacy Contributes to Leakage
$13.7 billion of premium revenue was forgone by insurers in 2002.
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