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Fraud Fighting Good, Not Bad for Customer Experience says CNA's Claims Head
Analysts and vendors suggest that use of effective anti-fraud tools will at least minimize any potential affect on customer experience.
Fighting Fraud: Predictive Analytics & Business Rules Make a Powerful Combination
Technology designed to manage insurance claims fraud, waste and abuse (FWA) has evolved a great deal in recent years, but there is much room for improvement. Incorporating automated business rules into a fraud management program that anticipates certain types of suspicious claim activity based on past fraud, for example; alone, it is not sufficient.
Data Theft Costs Tennessee Blue Cross Big Bucks
Blue Cross Blue Shield of Tennessee agrees to pay $1.5 million to settle case involving theft of 57 unencrypted hard drives that contained protected health information.
Admiral Gets Quick Results With FICO Anti-Fraud Technology
Leading car insurance specialist finds £250,000+ in suspected fraud within first nine days through use of a new claims fraud system based on FICO Blaze Advisor.
Q&A: A Chief Claims Officer Talks Social Media Risks
Mercury Insurance chief claims officer Joanna Moore says that consumers must get smarter about what they post online.
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