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News & Commentary
Content tagged with Infrastructure posted in May 2009
Automation Service for Insurers Launched on SWIFT
News  |  5/28/2009  | 
Following a 12-month pilot, the new service is planned to be available to any carrier who wants to participate in what SWIFT calls a shared vision of faster, more standardized settlement of insurance and reinsurance transactions.
BCNEPA Selects Panviva in Call Center
News  |  5/27/2009  | 
Blue Cross of Northeastern Pennsylvania will use Paviva's SupportPoint Business Process Guidance (BPG) system in its member services call center.
Farmers Pilots Use of IBM Simulation Game in Call Center Training
News  |  5/22/2009  | 
Farmers Insurance is piloting the use of IBM's business process management simulation game in its call center leadership training programs.
Not All Customers Are Equal: The Case for Differentiated Service
News  |  5/20/2009  | 
Insurers can maximize their customer service technology investments by identifying what is valuable to different tiers of customers and matching capabilities to customer profitability, asserts Steve Discher, SVP, Robert E. Nolan Company.
Technology and the Science of Customer Retention
News  |  5/19/2009  | 
Data accessibility, analytics, rules-driven workflow and process visibility can help insurers retain profitable customers, according to Dave Kaytes, Managing Director, Novantas; and Matthew Josefowicz, Director, Insurance Practice, Novarica.
News from 2009 ACORD LOMA Insurance Systems Forum: ISCS Adds Professional Liability Coverages to Core Product
News  |  5/18/2009  | 
ISCS adds professional liability coverages to its core Sure Power Innovation system at 2009 ACORD LOMA Insurance Systems Forum.
News from 2009 ACORD LOMA Insurance Systems Forum: CGI Releases New Policy and Claims Administration Solution
News  |  5/18/2009  | 
CGI releases new policy and claims administration solution, considered next-generation of its P&C software, at 2009 ACORD LOMA Insurance Systems Forum.
News from 2009 ACORD LOMA Insurance Systems Forum: Exigen Insurance Solutions Launches Product Factory
News  |  5/18/2009  | 
Exigen Insurance Solutions launches Product Factory, integrating product development and management into its policy administration solution, at 2009 ACORD LOMA Insurance Systems Forum.
News From 2009 ACORD LOMA Insurance Systems Forum: SunGard Introduces Analytics Module for Insurance Incentive Compensation
News  |  5/18/2009  | 
SunGard introduces analytics module for insurance incentive compensation, based on Microsoft's business intelligence platform, at 2009 ACORD LOMA Insurance Systems Forum.
Indiana Farm Bureau Implements New Underwriting System
News  |  5/14/2009  | 
Indiana Farm Bureau Insurance has gone live with PlanetSoft's Policy Processor, a new business processing and underwriting system.
North Waterloo Farmers Mutual Goes Live With Broker Download
News  |  5/13/2009  | 
For the first phase of the carrier's broker portal initiative, vendors playing key roles included iter8, Mutual Concept Computer Group, Applied Systems, Keal Technology, and Custom Software Solutions.
Kemper Implements SOA
News  |  5/13/2009  | 
Kemper, a Unitrin Business, has implemented an SOA-based IT infrastructure using Progress Software's Sonic ESB DataXtend SI solutions.
Norwich Union To Deploy ClickSoftware
News  |  5/12/2009  | 
The vendor's ServiceOptimization Suite will be deployed in the carrier's auto insurance business to more efficiently schedule field engineer appointments.
CIOs Must Adopt an Offensive Strategy to Execute the New IT Mandate
News  |  5/5/2009  | 
CIOs should adopt an offensive strategy to confront the demands of a new IT mandate, according to Linda Pawczuk, Principal, and Joseph Joy, Senior Manager, Deloitte Consulting.
Conning Research: P&C Offshore BPO May Accelerate
News  |  5/4/2009  | 
Property/Casualty insurers save an average of 32 percent on offshore versus onshore business process outsourcing alternatives, according to Conning Research & Consulting.

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