Content tagged with Channels posted in July 2005
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INSTEC Unveils ASP Model
INSTEC (Naperville, Ill.), a provider of rating and policy administration software for the insurance industry, introduced application service provider (ASP) hosting services for its solutions.
ACT Hones Online Offerings
In order to provide independent agents and brokers with carrier- and vendor-system-specific information that will help them leverage the latest real-time interface, download and other time-saving technologies, the Agents Council for Technology (ACT; Alexandria, Va.) has enhanced its Web site, ACTtech.
CIC Saves With Captiva
Cincinnati Insurance Companies (CIC; Cincinnati), the lead property/casualty insurance subsidiary of Cincinnati Financial Corp.
Seamless MultiChannel Service
Seeking to drive improved sales and service interactions with policyholders across multiple channels, BELAIRdirect, a subsidiary of ING Canada (Toronto; $7.8 billion in assets) that directly markets home and auto insurance, selected Cupertino, Calif.-based Chordiant Software's Enterprise Platform and Servicing solutions.
IPLocks Upgrades Risk Management Platform
San Jose, Calif.-based enterprise risk management solutions provider IPLocks unveiled IPLocks Information Risk Management Platform version 5.0.
Editor’s Note
It's no secret that insurance companies (as well as many other different types of businesses) can drive down the costs of providing customer service by automating it. Interactive voice response (IVR) and Web self-service technologies are a lot cheaper than live representatives, according to research from Gartner.
Opportunity Knocks
Though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency.
Opportunity Knocks
Though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency.
Meeting of the Minds
E-learning can provide insurers with a flexible, effective means to educate their employees - as long as creativity, collaboration and the right partner are integral parts of the process.
Satisfaction Is Job One
Accenture and SAP deliver midmarket claims management solution that reflects the large-scale customer service needs of the industry.
Lights, Camera, Action!
The Hartford sponsors documentary to encourage business partners' understanding of disability issues.
As a rule, choosing a new vendor for a policy administration system can be a bit of a gamble, but Rockford Mutual's choice of Horizon Systems & Services All-Points browser-based solution was a safe bet, in the view of Gary KasaKaitas, the carrier's director of IS.
Bright Bridges eBiz and Ops
With her promotion to Independence Blue Cross' senior vice president of e-business and operations, Yvette Bright says she will leverage gains on the front end, marrying portal capabilities with back-office-type functions.
Hartford Life’s New CIO Balances Micro- and Macro-Enterprise Focus
Terry Walker brings line-of-business experience to the task of leveraging enterprise assets for growth in a secure business process environment.
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