Arkansas Blue Cross and Blue Shield Goes Live on SunGard's iWorks BPM

Arkansas Blue Cross and Blue Shield has implemented SunGard's iWorks BPM to help the Little Rock-based insurer gain greater transparency and efficiency across its claims management process, according to a SunGard news release.

"SunGard's iWorks BPM provides integration, workflow and scalability to help us augment our claims management and inventory control," comments David Bridges, executive vice president, internal operations, Arkansas Blue Cross. "The common desktop for managing claims through iWorks BPM provides performance tracking and accountability throughout the process, which translates into improved productivity and increased provider and member satisfaction."

iWorks BPM helps Arkansas Blue Cross automate work distribution to increase efficiency and productivity, provide real-time monitoring of workload and performance and provide more employee flexibility through telecommuting, according to SunGard. The vendor describes the product as a business process and electronic content management solution that helps insurance companies streamline, standardize and centralize information, and manage high-volume workflows for claims, enrollments and other business processes.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio