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Armed Forces Insurance Licenses ISCS for Policy Administration

Armed Forces will realize better customer service and efficient operations post-migration, CIO Drew Mazeitis says.

Leavenworth, Kan.-based Armed Forces Insurance (AFI) has begun implementing San Jose, Calif.-based ISCS' SurePower Innovation policy administration platform.

[Read our interview with Armed Forces CIO Drew Mazeitis on how his data strategy helped prepare for this migration.

The insurer, which provides P&C to active and veteran military personnel, expects the new system to help it streamline processes, implement more sophisticated rating, and bring products to market faster.

"Although AFI is in the early stages of the implementation, we are excited about the product features that ISCS brings to the table and confident that SurePower Innovation will enable us to provide better service to our customers and operate more efficiently," Drew Mazeitis, CIO of AFI, says in a statement.

AFI is implementing SurePower Innovation for 280 products in 51 jurisdictions across six lines of business, Mazeitis adds. Vendor and customer are working jointly on the integration using agile development methods.

"Agile allows for reduced documentation, continuous feedback, collaboration between user and developer, and faster speed to market," Mazeitis continues. "AFI follows an agile development methodology internally and strongly supports the process that ISCS follows."

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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