Insurance & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

 Wendy Toth

Profile of Wendy Toth

Blog Posts: 90
Articles by Wendy Toth

Building an Identity

Gabor Insurance relies on automation to sustain its competitive advantage - knowing when to build systems in-house.

Best Line Of Defense

Insurers are under immense pressure to keep their customers' identities safe. A dynamic, layered approach to security technology may provide the strongest protection.

INSTEC Unveils ASP Model

INSTEC (Naperville, Ill.), a provider of rating and policy administration software for the insurance industry, introduced application service provider (ASP) hosting services for its solutions.

ACT Hones Online Offerings

In order to provide independent agents and brokers with carrier- and vendor-system-specific information that will help them leverage the latest real-time interface, download and other time-saving technologies, the Agents Council for Technology (ACT; Alexandria, Va.) has enhanced its Web site, ACTtech.

CIC Saves With Captiva

Cincinnati Insurance Companies (CIC; Cincinnati), the lead property/casualty insurance subsidiary of Cincinnati Financial Corp.

Opportunity Knocks

Though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency.

Opportunity Knocks

Though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency.

Meeting of the Minds

E-learning can provide insurers with a flexible, effective means to educate their employees - as long as creativity, collaboration and the right partner are integral parts of the process.

Balanced Legislation

PCI urges N.Y. Senate to pass data-security legislation that preserves the use of consumer information.

Satisfaction Is Job One

Accenture and SAP deliver midmarket claims management solution that reflects the large-scale customer service needs of the industry.

Lights, Camera, Action!

The Hartford sponsors documentary to encourage business partners' understanding of disability issues.

Proprietary Premium

Affiliated FM relies on proprietary technology for competitive advantage, supporting business growth past the $500 million mark in less than five years.

Proprietary Money

Affiliated FM uses proprietary technology to grow past the $500 million mark in under five years.

A Crystal Clear View

Managing multiple agency channels across lines of business can leave the field force struggling with disparate messages and prevent it from seeing the big picture.

Navigating Distribution Channels

Access to critical business data can provide distribution channels with a holistic, connected view of the business, increase sales productivity and help retain skilled producers.

Road Warrior

Insurers looking to improve communications with and productivity of their field agents, while providing them with durable, functional technology, have a new choice in the tablet PC market.

CIGNA Takes Bite Out of Claims

CIGNA Dental (Plantation, Fla.) has teamed with Post-N-Track Corp. (Middletown, Conn.), a provider of Web-based transaction exchange solutions for the healthcare industry, to provide a new Web solution for the submission of claims.

A Leading Role

Striving to be a leader in the industry, Assumption Life's next step is to upgrade and standardize its entire infrastructure.

FSIs Shift Focus to Growth

Organic growth replaces conserving and building resources as a priority for financial institutions, according to PwC, and is likely to spur technology spending.

IASA News: CIOs Bear Alignment Burden

Insurance is about insurance, not technology, so IT bears a heavier burden in pursuing the elusive goal of IT/business alignment, according to participants in the CIO Roundtable held at the 2005 IASA annual education conference and business show in Anaheim on Tuesday.

IASA News: Process Trumps Technology

Technology may matter, but not as much as the core processes that it supports, according to analysts commenting at the Insurance Technology Trends roundtable at the 2005 IASA conference in Anaheim this week.

Back To Business

Terror Models Help Pricing; Security Comes With Compliance; Employers Recognize HSA Challenges; Common Insurance Ground; PCI Seeks Black Box Access; BIPT's Web-Based System

Inner Peace

In good times and bad times, Clark Manning keeps Jackson National Life on track with a commitment to core IT ideals.

Balancing Act

Tech-savvy CEOs leverage technology to balance cost, communications and regulatory demands.

Growing Pains

As insurers enjoy business growth, they must keep a close eye on infrastructure expansion to ensure data security and associated regulatory compliance.

The New Kid

As a five-year-old company, Simple Insurance has the advantage of not being tied down to legacy systems and of being able to live up to its name.

Courting Business Intelligence

BI can offer competitive advantage by tying together disparate data and providing an enterprisewide view of business. But first, insurers have to define business intelligence for their organizations.

MMA Means Modernization

The Medicare Modernization Act is forcing carriers to upgrade their policy management systems.

One-Stop Web Shop

Chubb enhances Web site to provide producers and policyholders with a single, easy-to-use online platform.

Massachusetts Carriers Promote e-Prescribing

Blue Cross Blue Shield of Massachusetts has teamed with Tufts Health Plan and Neighborhood Health Plan of Massachusetts to distribute ZixCorp's latest edition of PocketScript e-prescribing software to healthcare providers.

Downloading With Ease

Merchants Insurance Group (Buffalo, N.Y.; $154 million direct written premium) will deploy Houston-based Connective Technologies Inc.'s (CTI) TEAM-UP Download to provide its independent insurance agent network with platform-independent downloading capabilities.

Higher Adjucation

Medical management services provider Premier Healthcare Exchange (PHX; Summit, N.J.) has teamed with CareVu Corp.

Information Support

Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force.

On the Move

Insurers increasingly are turning to mobile technologies to improve the productivity of their field forces, and they're improving their bottom lines along the way.

Whose Side Are You On?

Brokers are being pressured to provide more transparency into pricing and unbundle services, creating an opportunity for insurers to target buyers directly.

Easing Connectivity

SeaPass Solutions (New York) developed a connectivity solution for insurance agents and carriers that has been implemented by The Hartford Financial Services Group (Hartford; $18.7 billion in revenue).

EPolicy Adds Expertise

Torrance, Calif.-based ePolicy Solutions entered into a marketing agreement with TM Floyd & Co. (Columbia, S.C.), a provider of information technology and consulting services to healthcare and P&C industries.

Working Together

IT and business alignment remains a top priority for insurance CIOs.

BCBSM Gets Personal

Blue Cross Blue Shield of Michigan and Blue Care Network provide free online access to health appraisal and management tools.

AIA Aids Security Efforts

P&C group joins Financial Services Sector Coordinating Council for Critical Infrastructure Protection and Homeland Security.

Extreme Makeover

To reposition itself for growth, Fireman's Fund Insurance Co. enters into new contracts with AT&T and IBM to completely rebuild its networks and technology infrastructure.

Claims: Picking Up The Pace

Insurers have closed nearly 86 percent of the record total of claims reported for the four major storms of 2004, according to William Bailey, director of the Hurricane Insurance Information Center.

MetLife Acquires Citigroup Businesses

Seeking to substantially expand its distribution capacity, MetLife will purchase Citigroup's Traveler's Life and Annuity business and virtually all of the financial services firm's international insurance business.

Grange: Home on the Web

Ease of doing business - EODB, for short - is the working mantra of Grange Insurance, according to Charlie Carter, vice president and CIO.

Intelligent Replication

According to FCG, as many as 20 percent to 40 percent of all claims fall out of the auto adjudication process and become suspended claims pends, costing insurers as much as $2 to $5 per claim.

Things to Come

What does Oracle's acquisition of PeopleSoft mean for insurance?

Is One Password a Reality?

The rush to provide customers with account information over the Web has resulted in the proliferation of passwords. To simplify things, insurers are pursuing single sign-on capabilities.

Spending on Enterprise Content Management solutions remains slow, but it should ramp up in the insurance market in a big way later this year.

Better Business, Naturally

AmCOMP's IT staff is structured to reflect the processes through which the industry does business, allowing completion of technology projects with a team-oriented business model.

Long-Distance Relationship

PartnerRe adopts SSL VPN technology to safely and conveniently keep employees all over the world connected to the company's network.

Breaking Boundaries

CiDirect opens Spanish-English bilingual call center to extend support to the industry for underserved market.

To Bid or Not to Bid

Auction Web sites offer P&C carriers new options for finding the best repair costs and salvage prices, but the industry may prefer the status quo.

Lasting Legacy

American National has given new life to its legacy systems and transformed the way IT projects are accomplished - improving customer service along the way.

Leaving the Nest

FirstAssist uses Thunderhead's document generation solution to automate document production and free up IT resources to speed its independence.

Easy Money

The Hartford makes flexible spending accounts an option for more consumers by utilizing debit cards.

A Human Approach

Ernst & Young rouses attention for the middle child of security threats: the human being.

Convenience in a Click

Esurance adds 'click to call' feature to its Web site, and advisers are only a mouse click away.

Symetra Adopts Onyx Employee Portal

Seeking to increase the productivity of its field sales force, Symetra Financial has become an early adopter of Onyx Software's new mobile CRM solution.

Offshore Blueprint: Gartner, Genworth Discuss Strategy

The first step toward outsourcing is often an admission of weakness, according to Gartner's David Furlonger, speaking at "From Blueprint to Reality," a conference held last Wednesday in New York, produced by Patni, Gartner and Genworth Financial.


Insurers find a variety of ways to leverage technology to help claimants recover from the onslaught of ferocious storms.

ISLF Coverage: Building With Standards

Business architecture is all about planning, and key to planning is the development of standards. That was the chief theme at the Insurance Standards Leadership Forum produced by Insurance & Technology and ACORD, on September 30 in New York.

Insurers Deal With Hurricane One-Two Punch

Claims adjusters are still sifting through the debris left by Hurricane Charley while a fresh line-up of likely claimants is examining the damage from Hurricane Frances. The back-to-back, yet dissimilar storms have posed unique challenges to insurers.

Register for Insurance & Technology Newsletters