Profile of Anthony O'Donnell
Blog Posts: 2240
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.
Articles by Anthony O'Donnell
posted in July 2009
Lindemann comes to CNA from Zurich North America, where he led a turnaround of the company's middle market business.
Jeanette Scampas, who replaced Steve Sheinheit as MetLife's enterprise CIO in early 2008, has left the company, according to an internal memo.
The Care Comparison tool will extend facility-specific information for 35 specific medical procedures performed at more than 2,800 locations, to over 48 million health plan members.
Pension Estimator tool allows participants to model an unlimited number of potential scenarios, including alternative retirement dates, interest rate assumptions, salary increase assumptions and annuitization options.
The government's financial services regulatory reform proposal treats insurance as an afterthought, but federally driven consumer financial protection could open the door to an optional federal charter.
IBM's $1.2 billion bid to acquire the Chicago-based business analytics vendor is expected to close later this year.
Vertafore's latest version of the ImageRight solution integrates better with Outlook and Sharepoint, according to the Vendor.
However, this inexorable wave of change sweeps us along, it might be fun to cast a gimlet eye upon upon youth-driven change. At least that's what Nathan Conz - incidentally I&T's most youthful editor - seems to think. Nate offers us all a welcome friday chuckle with Late Late Show host Craig Ferguson's wry take on youth-driven commercial culture as the "deification of imbecility" and the reason "everything sucks."
Carriers are moving forward with existing core claims systems initiatives and investing in emerging technologies such as analytics, fraud detection, geographic information systems, mobile applications and Web 2.0 to drive operational efficiency and improved customer service.
Just as insurers prepared for OFC will gain market share from those who are not, companies that effectively leverage online mechanism will eat the lunch of the stodgier companies who fail to invest in the necessary technology enablement.
Data center reconfiguration and server virtualization have yielded not only business agility benefits but also significant cost efficiencies related to environmentally friendly modifications to the physical plant and server farm.
Insurers prepared for what Conning calls a likely single-licensure, single regulatory system, in terms of distribution, geographic focus, and other issues, will gain a significant advantage in the event of federal regulation of some portion of the life insurance industry, according to the research firm.
Version 4.0 of Duck Creek Policy Administration uses an improved data model that improves usability and data accessibility, and includes Duck Creek's EXAMPLE Author tool in .NET, according to the vendor.
Financial strength and robust planning capabilities have enabled the insurer to keep major initiatives on track and limit the impact of market chaos on its technology investment, according to Northwestern Mutual chief technology officer Karl Gouverneur.
Lyza application spares the Alabama-based regional P&C company inefficient data collection and analysis processes.
Mark Berthiaume, Chubb Specialty Insurance's CIO since 2001, has taken on the CIO role for Chubb Commercial Insurance, in addition to stewardship of the carrier's Surety IT organization and Specialty's field operations, and responsibility for global IT strategy.
Most recently co-leader of The Hartford's Property and Casualty Operations, Andrade joined the company in 2006 to head its claims organization.
William Mullaney, who has headed Institutional Business, has been named president of the new U.S. Business organization.
Tools enable greater transparency for sponsors and participants in benefits plan, as well as providing decision support and managed account options.
Industry analysis and customer feedback has powered enhancements to MapInfo Professional to support reduced risk, cost savings, greater ease-of-use and enhanced data access, according to Pitney Bowes Business Insight.
Kevin D. Silva will head human resources, Michael Fusco will serve as chief actuary, and Bernhard H. Scheifele has been named chief risk officer.
GlobalOptions will use its enhanced GlobalTrak proprietary enterprise risk mitigation and management solution in its role as exclusive provider of investigative and SUI services to ULLICO.
Other new features of KCS's Compliance Management System Generation 2 (CMS G2) include producer look-up and non-resident renewal capabilities.
Virtual Hold's Concierge system pleases customers, boosts call center efficiency and decreases Blue Cross of Northeastern Pennsylvania staffing expenses.
AssureSign V2.0.4's DocumentTRAK component enables users to send communications to their own Web-accessible applications.
UltraMate 7 includes several features designed to enable estimators to more easily identify and select parts, and to write estimates more efficiently, including highlighted active tabs, updated icons, alternating color repair grid lines, and title case fonts.
Largest acquisition in the company's history strengthens its position as the third-largest personal lines carrier in the U.S. and makes it the top auto insurer in several states, including California.
Already in production at Old Republic General Insurance Corp., the vendor's Massachusetts Auto product includes commercial auto, private passenger, and special type vehicles.
The one area where both growth and efficiency objectives can be pursued to maximum effect is claims.
The impact of claims overshadows that of any other customer interaction. Yes, consistently poor service will undermine customer retention, but the most important interaction between carrier and customer is the claim. Claims is also a tremendous cost center, in terms of what it takes to run a claims operation as well as the impact of claims leakage.