What Leadership Traits Are Best for Innovation?
9/29/2014Leadership is rightly seen as one of the most critical components of financial services innovation programs.
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Mick is an independent consultant and thought leader on innovation in financial services. Previously, Mick served as the senior innovation executive for USAA, where he built and led the innovation program to world class status. During his tenure, USAA received numerous awards and accolades including InfoWeek 500's most innovative, Businessweek's #1 customer service, and people's choice awards. Before that, Mick served as a lead innovator in multiple positions within the Department of Defense where he helped digitize and transform the US Army.