Zurich Taps Pegasystems for Commercial Underwriting Process Solution
12/21/2012The global insurer seeks to reduce the complexity of its employee work environment in order to enable staff to better serve customers.
Profile of Anthony O'Donnell
Blog Posts: 2240Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information technology in the property/casualty, life and health insurance industries, following the trends and issues faced by senior technology executives. In addition to reporting and editorial duties for I&T, O'Donnell also serves as a moderator and speaker at industry events and broadcasts. He began his editorial career in the healthcare industry where he reported and edited for medical publications with a variety of audiences, from the general public to physicians and researchers. He has also worked in the healthcare field as a media relations professional and Spanish/English interpreter/translator, and has taught English composition and conversation classes to native speakers of Spanish, both in the United States and in Latin America. O'Donnell lives in the Portland, Oregon area with his wife and two sons.
Articles by Anthony O'Donnell
posted in December 2012
posted in December 2012
The global insurer seeks to reduce the complexity of its employee work environment in order to enable staff to better serve customers.
10 Pillars Of An Effective Insurance ERM Framework
12/14/2012Insurers must evaluate risk with greater accuracy, granularity and timeliness. Ernst & Young's Bill Spinard provides a framework for the proper concepts, procedures and technology to achieve genuine enterprise risk management.
Insurance Carriers' Claims Quality Control Conundrum
12/11/2012Insurers call upon approximately 250,000 vendors nationwide for claim purposes. Those vendors range from nationally known brands to local mom-and-pop businesses who become, effectively, the face of the insurer. How do carriers know whom to trust?
Curb-Side Lessons for Self-Service
12/9/2012Self-service options can sometimes lead to unintended consequences, and so any attempted improvement should be subject to some testing of how the new efficiency works out within the larger customer experience.
Mercury Insurance Torches Car to Illustrate and Study Fraud
12/7/2012From personal experience, I've long known that insurance fraud was what might be called a "burning issue" for insurers and society at large, so it is perhaps appropriate that Mercury Insurance should torch a car — and send us a pretty awesome image — to call attention to the problem.
New Auto Insurer MetroMile Competes on Mileage Data
12/6/2012Today insurance companies are asking themselves how and to what extent they can "do" Big Data. They should notice that MetroMile exec David Friedberg's ventures show that data companies have found that they can do insurance.
Nationwide Security Breach Raises Priority of IT Security
12/5/2012Nearly a million Nationwide customers' personal information was compromised, but the fact that businesses report that cyber risk is their biggest concern shows that hackers present both threat and opportunity to the industry.
Eyewitness to Sandy's Ravages in Northern NJ
12/4/2012All over northern New Jersey downed, uprooted trees — and stacks of chain-sawed logs cleared from roads — remain in mute testimony of Superstorm Sandy's power.
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