Common Strategies for Achieving Insurance Customer Centricity
12/5/2014Eventually, insurers will need to position themselves to respond quickly to changing customer expectations in an increasingly digital and connected life.
Profile of Kathy-ann Hutson
Global Insurance Front Office Segment Leader for IBM Global Insurance Member Since: 8/27/2014Author
Blog Posts: 2
Posts: 5
Kathy Hutson is Global Insurance Front Office Segment Leader for IBM Global Insurance, specializing in technology solutions that help insurers develop compelling customer experiences and winning distribution strategies. She has more than 14 years of experience in the Financial Services Industry working with insurance companies globally, including roles at Citigroup, the New York State Insurance Department, and McKinsey & Company.
Articles by Kathy-ann Hutson
Eventually, insurers will need to position themselves to respond quickly to changing customer expectations in an increasingly digital and connected life.
Fight Insurance Price Sensitivity With Social Interactions
9/16/2014Some insurers are shifting to a focus on the quality of the customers and their longer-term spending power.
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