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10:12 AM
Nicole Lewis, InformationWeek
Nicole Lewis, InformationWeek
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Blue Shield of California Inks Modernization Contract with HP

The insurer is in the midst of moving its members onto TriZetto's Facets policy administration platform.

HP Enterprise Services has signed a five-year contract with Blue Shield of California (BSC) to help the health plan better manage its membership and claims processing systems, with the goal of bringing products and services to its clients faster and at a lower operating cost.

According to executives, BSC is moving to a client-server architecture that will support outreach initiatives to members via the Web and through mobile connectivity. Additionally, the health plan is transitioning its 3 million members onto TriZetto's Facets, an enterprise-wide software solution for health plan administration. The Facets system automates membership enrollment, premium billing, claims adjudication, customer service, and other administrative functions.

To help with the upgrade, HP said it will continue to provide application development and management services for more than 100 of BSC's existing core administrative data and corporate systems. BSC, which has more than 400 applications across the enterprise, said HP will manage the HP-outsourced applications using tiered service levels, designed to help BSC better manage its application environment.

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