Capgemini To Implement Guidewire ClaimCenter for Zurich UK

Zurich (Zurich, Switzerland) has selected Guidewire (San Mateo, Calif.) to provide a new claims handling platform for the company's UK General Insurance division. The vendor's ClaimCenter software will be implemented into Zurich's UK Claims operation by Capgemini Financial Services UK. It is part of a multi-year project which will aim to transform claims processing, reduce costs, and improve the customer experience. The platform and implementation plan is aimed at reducing manual processing, improving data management and business intelligence for enhanced decision-making, and reducing losses due to fraud or leakage.

Capgemini will be the prime systems integrator and will be responsible for the end-to-end solution encompassing the core Guidewire application, in addition to supporting technology and streams including output management, legacy data migration and management information, according to a Capgemini statement. The initial phase of the program will focus on personal lines and involve rollout of the system to Zurich UK's offices and Capgemini's offshore site in Pune. Zurich already uses Guidewire ClaimCenter for its general insurance operations in Japan and Canada.

"The transformation of our claims process shows how committed we are to offering our brokers and customers exceptional service," comments Tony Emms, chief claims officer of Zurich's UK General Insurance business. "We need effective low cost management and our customers expect a fast and fair claims handling process -- the new system will help us to continue to achieve both. Our claims handlers will also have the opportunity to use a modern claims handling system, which will bring their expertise to bear and help them dedicate more time to helping customers when they need us most."

"The new system will give improved claims data and allow us to respond more effectively to the growing demands of our brokers and customers and so improve the service we provide," Emms adds. "We will be better able to leverage best practice across our claims processing and as importantly provide a more consistent claims service across all our lines of general insurance."

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio