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CRM Briefs

Group 1 Software releases the DataSight system; Esna Technologies unveils the latest version of Telephony Office Linx 2000 v.4.0; TightLink Corp. introduces TightLink Service 3...

Group 1 Software (Lanham, MD), a CRM provider, has released the DataSight system. DataSight is a data quality solution that consolidates disparate data to provide a single customer view. Its component-based architecture provides a high degree of scalability, according to the vendor. The product is available in both batch and real-time modes.

Esna Technologies (Toronto) has unveiled the latest version of Telephony Office Linx 2000 v.4.0, with optional modules such as text-to-speech using SAPI 5.01, speech recognition functionality using Nuance (Menlo Park, CA) 8.0, and custom computer telephony integration (CTI) functionality.

TightLink Corp. (Berkeley, CA) introduced TightLink Service 3, a Web-based sales and support application in which agents, customers, partners and employees collaborate to solve multi-party, multi-level service issues. The product will enable groups to participate in Web-based dialogues.

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