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--> Searchspace releases money laundering solution; --> CIGNA Group Insurance launches a suite of online services; --> The market for CRM services will grow five to six percent in 2003, forecasts META Group; --> Pivotal Corp. and Experio Solutions announce an agreement ...

New York-based anti-money laundering software provider Searchspace announced its release of a solution designed to help insurers meet new requirements posed by the US Treasury Department to combat money laundering. Through the use of artificial intelligence technology, the solution is able to understand the business environment and systematically identify behavior that is suspicious and may represent a risk to the institution, claims Searchspace. The product is built on the Searchspace Intelligent Enterprise Framework, a platform that captures all transactions that flow through the organization and develops intelligent adaptive profiles to understand them within context.

CIGNA Group Insurance announced a suite of online services that will enable employers to better manage their disability benefits programs, receive bills and submit payments over the Internet, and conduct online enrollment for group accident and life benefits. These online services are available beginning January 2003, and include: Manager's Disability Toolkit, a step-by-step online guide offering "just-in-time" information to managers; Online Reporting, which provides employers with around-the-clock access to disability management reporting and information through; Online Billing and Payment for Self-Administered Customers, giving employers direct access to their billing information; Online Enrollment, an alternative to paper enrollment for accident and life products; and Online Forms, quick access to client-specific disability, accident and life product forms in a one-stop-shop, available through

The market for CRM services will grow five to six percent in 2003, forecasts META Group (Stamford, CT). The findings are a result of META's latest METAspectrum evaluation. Market studies indicate that clients have a low level of confidence with regard to CRM service providers, based largely on early CRM stumbles generally associated with enterprise-wide projects. However, according to META Group, clients that deferred CRM implementation in 2001 and 2002 will be more inclined to move ahead now, resulting in CRM service growth of five to six percent in 2003 and eight to 10 percent in 2004/2005. The CRM Consulting METAspectrum evaluates the top 10 vendors in the marketplace whose services include third-party strategy formulation, software selection, software implementation, business process improvements, team/end-user training and deployment.

Pivotal Corp. (Vancouver, BC), a provider of CRM software and services to mid-sized enterprises, and Experio Solutions (Dallas), the global business and IT consulting arm of Hitachi, Ltd., have announced an agreement to offer Experio's consulting services with Pivotal's CRM suite. The companies are collaborating on joint sales, marketing and service activities. According to the companies, Pivotal-Experio customers can leverage Experio's experience in mid-enterprise consulting, including CRM strategy, process design, technology implementation, systems integration and change management.

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