CSC (Falls Church, Va.) today announced additions to its family of device-agnostic mobile insurance applications. The new 2Work family of role-based mobile apps, which are pre-packaged and customizable, helps insurance professionals harness the benefits of location-aware, real-time and secure tablets and smartphones to do their work.
Among the new mobile apps is what CSC describes as the industry's first tablet app for an insurance claims adjuster, 2Work for Adjusters, which has been initially built for the BlackBerry PlayBook tablet. Another application for the PlayBook, 2Work for Brokers, is geared for brokers and life insurance agents. This application offers comprehensive self-service and new business functionality that includes common policy service functions, electronic app, alerts and notifications, and other collaborative features to help insurance companies provide faster and more responsive mobile service to their agents.
2Work for Adjusters provides claims adjusters with capabilities to view claims information and to complete assigned work from a diary list. Adjusters are able to enter information that is augmented by rich content such as mapping and location-aware services enabled by the tablet's global positioning system (GPS). Adjusters can attach rich content captured via the tablet's camera and microphone, including images of paper documents or onsite payments. The app framework's adapters also connect to existing CSC back-office applications for claims processing and coverage verification and enable connections to third-party back-office applications.
2Work for Brokers, a new app for life insurance brokers/agents, facilitates illustrations, proposals, quotes and electronic applications; displays agent compensation and commission reports; speeds alerts and other notifications; and provides access to the distributor’s complete book of business for customer service functions.
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio