Do Not Call Readiness Varies

Do Not Call Federal Safe Harbor Provisions

To avoid Do Not Call liability, insurers with telemarketing operations must, at a minimum, observe these provisions:

1. Have written procedures in place.
2. Provide adequate training.
3. Monitor and enforce compliance with documented procedures.
4. Maintain a company-specific list of Do Not Call numbers.
5. Access the national registry no sooner than three months before calling any consumer, and maintain records.
6. Aside from error, make no calls in violation of the Do Not Call policy.

Source: Federal Trade Commission, Celent Communications.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

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