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Make Web Service a Reality

Strategies for customer retention are the focus of Insurance & Technology's Executive Summit 2001.

Increasingly, the Web is being recognized as an excellent platform for providing personalized, anywhere/anytime service and information to today's demanding and fickle financial services customers. Fusura, a new online venture jointly sponsored by insurance industry giants Prudential, AIG and Kemper, aims to capitalize on this opportunity. Attendees at the Insurance & Technology Executive Summit 2001, "Putting Customers First, and Profiting from It" (Dec. 9-12, 2001, Arizona Biltmore Hotel, Phoenix), will get a sneak peek at the Fusura game plan when president/chief executive officer Mark Parsells addresses "It's More Than Selling: Using E-Technologies To Improve Service and Customer Retention."

Other Executive Summit 2001 program highlights include insights into "The Truth about the Financial Services Customer" offered by Greg Davies, senior analyst/insurance at Gomez Inc.; an Emerging Technologies Forecast; a discussion on "The CIO's Role in a Customer-Centric World," with panelists including Barbara Koster, CIO of Prudential Insurance and Kevin Murray, CIO of AIG Claims Services; plus, special interest roundtables on a range of hot topics including Technology ROI and E-Business Strategies that Work.

Attendees at this year's Insurance & Technology Executive Summit will benefit from three days of networking, education and entertainment for top industry executives—CIOs, CTOs, e-commerce directors, presidents, line-of-business heads and other technology decision-makers—who want to stay ahead of the critical issues shaping their industry.

Highlighting this exclusive invitation-only event, now in its third year, is the annual Elite 8 2001 Awards Dinner (Monday, Dec. 10), which recognizes the honorees of I&T's annual special issue. Also, one-on-one meetings with solutions providers give insurance company attendees the opportunity to get advance insight into the hottest insurance-focused technology initiatives. Confirmed sponsors at press time include CheckFree, Deloitte Consulting, eFunds Corp., Infosys, Rebus Group, SeeBeyond, Selectica, Inc., Sherwood International, SilverStream Software, and Sun Microsystems.

For information about sponsorship opportunities at Insurance & Technology's Executive Summit 2001, contact Felissa Kaplan, National Sales Manager, 212-600-3171, [email protected], or Brett Morgan, East Coast Sales Manager, 212-600-3052, [email protected]. For program and registration information, contact Katherine Burger, Editorial Director, 212-600-3062, [email protected]. Or visit the Insurance & Technology Web site,



Sunday, Dec. 9

6-8 pm-Welcome Reception

Coffee Breaks throughout Executive Summit (Sponsored by SilverStream Software)

Official Executive Summit shirts (Sponsored by Rebus Systems Inc.)

Monday, Dec. 10

7-8 am-Breakfast (Sponsored by Deloitte Consulting)

8-8:45 am-Are You Ready for the Truth about the Financial Services Customer?

Confirmed Speaker: Greg Davies, Senior Analyst/Insurance, Gomez Inc.

8:45-9:30 am-It's More Than Selling: Using E-Technologies to Improve Customer Retention,

Confirmed Speaker: Mark Parsells, Pres/CEO, Fusura (AIG/Prudential/Kemper joint venture)

9:30-10:15 am-Redefining the CIO's Role in a Customer-Centric World

10:30-noon-One-on-One Sponsor Meetings

Noon-1 pm-Lunch

12:15-6 pm -Golf Tournament (Sponsored by eFunds Corp.); Spa/recreation program

7-10 pm-Elite 8 2001 Reception/Awards Dinner (Sponsored by Sun Microsystems)

Tuesday, Dec. 11

7-8:30 am-Breakfast (Sponsored by Sherwood International)

8:00-9:00 am-Special Interest Roundtables

9:00-9:45 am-Emerging Technologies Forecast: It's All About the Customer

10:00 -noon-One-on-One Sponsor Meetings

Noon-1 pm-Lunch (Sponsored by CheckFree)

12:15-6 pm-Golf Tournament (Sponsored by Selectica, Inc.); Spa/recreation program

6:30-8 pm-Cocktail Reception (Sponsored by Infosys)

Wednesday, Dec. 12

Get-Away Day/Breakfast (sponsored by SeeBeyond)

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

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