Mistretta Drives Discipline
As the new chief operating officer for Atlanta-based ING U.S. Financial Services' ($221 billion in assets under management) life business group, Paul Mistretta says he first will streamline new business and underwriting from an IT-support perspective. Mistretta brings to the job insurance operations, IT and process improvement expertise gained from senior executive positions at AIG's (New York) American General Life and former GE property First Colony Life (now owned by Richmond, Va.-based Genworth Financial).
Within ING U.S.'s life business, Mistretta is responsible for managing the IT applications group, customer service, new business and underwriting. Of his priorities, he says, "I have a '1A' and a '1B'": new business and underwriting and product development.
Leveraging expertise he began accumulating during his GE (Fairfield, Conn.) years, Mistretta will help push an existing ING focus on implementing the Six Sigma philosophy. "I have quite a bit of experience in that area, so I think I can be quite helpful there," he says. "From a product development standpoint, I think I bring to the table a good, clear understanding of the business and of how product needs to get to the street quickly while balancing the complications of administration."
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio