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PacificComp Picks FirstBest's Underwriting System

The carrier's transition to an agent/broker-focused distribution model was a top consideration in the platform's selection.

Pacific Compensation Insurance Company (PacificComp; Agoura Hills, Calif.), a specialty writer of workers’ compensation insurance, has implemented FirstBest UMS, an underwriting workstation with an agent portal from Bedford, Mass.-based FirstBest Systems.

Implementation of the system took fewer than six months, the companies report.

“FirstBest’s team was a true partner to PacificComp, ensuring on-time and on-budget delivery of FirstBest UMS in a matter of months. It’s rare, and very encouraging, to see such a timely rollout of a core business front-office system,” Joe Cardenas, CIO of PacificComp, says in a statement. “Having the new underwriting management system in place is already yielding operational efficiencies. The solution is speeding processing, boosting agent-underwriter collaboration and will soon streamline new product delivery and expansion into more states. It’s a home run for us.”

The selection of FirstBest's platform represents a paradigm shift for PacificComp in terms of distribution. The company is focusing on the agent/broker channel and picked the platform it felt offered the most robust portal for them.

“PacificComp has made an exciting shift in our sales distribution model, delivering products exclusively through independent agents and brokers. Several of our newly contracted brokerage partners were involved in the pilot program to test the UMS and feedback has been very positive. The initiative highlights our commitment to making it easy for agents and brokers to do business with us,” Jon Siglar, VP and chief sales and field services officer for PacificComp, says in a statement.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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