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Penn Mutual Selects Thunderhead for Customer Experience Initiative

The carrier will use ThunderheadNOW to streamline workflow processes.

Horsham, Pa.-based Penn Mutual Life Insurance Company has selected the ThunderheadNOW communications platform from London-based Thunderhead.

Penn Mutual will be able to more centrally manage client and producer communications across an array of channels, including print, e-mail, web and mobile, the companies say in a statement. In addition, the insurer is using the Thunderhead Context Engine, a scalable, XML repository designed to archive document and correspondence content as it is processed. The XML data captured by the Context Engine represents a complete history of the Thunderhead-generated communications.

“As we continue to help families and small businesses prepare for all their possibilities, we realized we needed to deliver an enhanced and consistent client communication experience,” Bob Seal, senior project manager at Penn Mutual, says in a statement. “The ThunderheadNOW platform gives us a flexible and easy-to-use communications platform that will help us reduce costs across the business and give our clients and producers a more personalized and valuable customer experience.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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