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Kristie Cattafi
Kristie Cattafi
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SoundBite Unveils Intelligent Communications Platform

SoundBite Communications has launched the Intelligent Communications Platform.

BEDFORD, MASS. - SOUNDBITE COMMUNICATIONS has released the Intelligent Communications Platform, a platform for designing and executing customer communications campaigns.

The new solution includes multi-channel escalation, allowing a campaign strategy to switch from one channel to another, and multi-channel blending, enabling a single customer interaction to take place over multiple channels.

www.soundbite.com

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