Supporting Growth Via Agent Self-Service

First American P&C is taking advantage of Web services and technology from Fiserv SIS to gain efficiencies and speed-to-market.

CASE STUDY CLOSEUP

COMPANY NAME:

First American Property & Casualty Ins. Group (part of The First American Corp.), Santa Ana, Calif., 2002 written premium of $79 million.

LINES OF BUSINESS:

P&C (homeowners, commercial).

VENDOR/TECHNOLOGY:

Fiserv SIS (Orange, Calif.), Tech21 module; Microsoft (Redmond, Wash.) .NET front end.

THE CHALLENGE:

Support growth, improve access, and reduce call center volume.

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

2 of 2