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What Do Customers Want?

CIOs will have an opportunity to learn answers to that question at I&T's Executive Summit 2001.

CIOs will have an opportunity to learn answers to that question at I&T's Executive Summit 2001.

Who is today's—and tomorrow's—financial services consumer? What do insurance companies need to do to capture that customer's business and loyalty? Insights into this challenge will be provided by Greg Davies, senior analyst/ insurance, Gomez Inc., an Internet quality measurement firm that provides e-commerce customer experience measurement, at the Insurance & Technology Executive Summit 2001—"Putting Customers First, and Profiting from It"—Dec. 9-12, 2001, Arizona Biltmore Hotel (Phoenix).

Davies' presentation, "Are You Ready for the Truth about the Financial Services Customer?" will kick off a conference program focused on reaching, selling, servicing and retaining customers in today's multi-channel, wired competitive financial services industry. Other program highlights this year include presentations on topics such as Redefining the CIO's Role in a Customer-Centric World and Emerging Technologies Forecast; plus, special interest roundtables on a range of hot topics including Technology ROI and E-Business Strategies that Work.

Attendees at this year's Insurance & Technology Executive Summit will benefit from three days of networking, education and entertainment for top industry executives—CIOs, CTOs, e-commerce directors, presidents, line-of- business heads and other technology decision-makers—who want to stay ahead of the critical issues shaping their industry.

Highlighting this exclusive invitation-only event, now in its third year, is the annual Elite 8 2001 Awards Dinner (Monday, Dec. 10), which recognizes the honorees of Insurance & Technology's annual special issue.

Also, one-to-one meetings with solutions providers give attendees the opportunity to get advance insight into the hottest technology initiatives focused on insurance. Confirmed sponsors at press time include CheckFree, Deloitte Consulting, eFunds Corp., Infosys, SeeBeyond, Selectica, Inc., Sherwood International, SilverStream Software, and Sun Microsystems.

For information about sponsorship opportunities at Insurance & Technology's Executive Summit 2001, contact Felissa Kaplan, National Sales Manager, 212-600-3171, [email protected], or Brett Morgan, East Coast Sales Manager, 212-600-3052, [email protected] For program and registration information, contact Katherine Burger, Editorial Director, 212-600-3062, [email protected] Or visit the Insurance & Technology Web site,


Insurance & Technology Executive Summit 2001

Sunday, Dec. 9
6-8 pm-Welcome Reception

Coffee Breaks throughout Executive Summit (Sponsored by SilverStream Software)

Monday, Dec. 10
7-8 am-Breakfast (Sponsored by Deloitte Consulting)
8-8:45 am-Are You Ready for the Truth about the Financial Services Customer?
Confirmed Speaker: Greg Davies, Senior Analyst/Insurance, Gomez Inc.
8:45-9:30 am-It's More Than Selling: Using E-Technologies to Improve Service and Customer Retention
9:30-10:15 am-Redefining the CIO's Role in a Customer-Centric World
10:30-noon-One-on-One Sponsor Meetings
Noon-1 pm-Lunch
12:15-6 pm-Golf Tournament (Sponsored by eFunds Corp.); Spa/recreation program
7-10 pm-Elite 8 2001 Reception/Awards Dinner (Sponsored by Sun Microsystems)

Tuesday, Dec. 11
7-8:30 am-Breakfast (Sponsored by Sherwood International)
8:00-9:00 am-Special Interest Roundtables
9:00-9:45 am-Emerging Technologies Forecast: It's All About the Customer
10:00 -noon-One-on-One Sponsor Meetings
Noon-1 pm-Lunch (Sponsored by CheckFree)
12:15-6 pm-Golf Tournament (Sponsored by Selectica, Inc.); Spa/recreation program
6:30-8 pm-Closing Reception (Sponsored by Infosys)

Wednesday, Dec. 12
Get-Away Day/Breakfast (sponsored by SeeBeyond)

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

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