Co-operative Insurance Licenses CSC Claims Software

Co-operative Insurance Companies (Middlebury, Vt.), has licensed CSC software to enhance its claims operations, according to a vendor statement. The P&C carrier has selected CSC's RISKMASTER to accelerate claims processing, Vendor Solutions Suite to manage relationships with outside vendors and 2Work for Adjusters to support the claims adjustment process in a mobile environment.

"We're a member-owned company committed to ensuring the best possible customer service for our policyholders," comments Marie Jewett, president and chief executive officer of Co-operative Insurance Companies. "CSC's software applications will help us achieve that strategic objective by accelerating the claims process, streamlining the work of on-the-go claims adjusters and proactively managing our relationships with outside vendors."

According to the CSC statement, RISKMASTER automates and streamlines the claims process from first-notice-of-loss to payout, built on a highly configurable, fully Web-based service-oriented architecture for fast implementation. The system helps to ensure timely, accurate and consistent customer interactions and loss payments while providing management insight and improved expense control, the vendor asserts.

Vendor Solutions Suite helps manage a company's entire relationship with its third-party suppliers, from assignment of tasks to review and approval of expenses, according to CSC. The intuitive system automates and simplifies the vendor assignment process, tracks performance, promotes best practices and can ultimately lead to lower expenses the vendor claims.

2Work for Adjusters is a mobile application that expedites claims management by making a full range of claims processing transactions available to field adjusters through tablet-sized computers and other mobile devices. Part of CSC's family of mobile insurance apps, 2Work for Adjusters improves adjuster efficiency and elevates claimant satisfaction.

"With the most intellectual property, the largest customer base and a long-term program for continual innovation for the insurance industry, CSC is leading the way to help companies improve productivity and achieve high levels of customer satisfaction in the claims process," comments Jeffery Schwalk, president of CSC's Property and Casualty Insurance Division. "CSC technology enables companies of all sizes to enhance the customer experience and increase payment processing efficiency, while lowering the cost of doing business."

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio