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Collaborate At The Speed Of Business


Insurers can optimize business processes and gain efficiency by ensuring that employees across the enterprise have access to the applications they need as well as real-time data whether they are in the office or at a remote site, says Jeff Reser with IBM Software Group. Technologies such as IP technology embedded into the business process provide unified communications and collaboration. For example, a claims adjuster at an auto accident site can communicate in real-time with the auto repair shop to determine if a part can be repaired or needs to be replaced, not only saving time for the adjuster, but improving service for the customer. Real-time access also provides insurers and customers with more accurate and timely assessments.

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