Technology Watch
AGGREGATION S1 CORP. ATLANTA—S1 CORP. released S1 Consumer Insurance 5.2, which the software producer says consolidates a financial institution's entire insurance and financial product portfolio and creates a delivery channel through which the institution can interact with customers and process transactions. The product enables financial institutions to leverage their existing brands while offering customers direct online access to insurance product and policy information for property and casualty, and life and annuity management, says the vendor. WWW.S1.COM
COMPLIANCE QUANTROS FREMONT, CA—Healthcare IT solutions provider Quantros has released Qxcel, its new compliance/ accreditation Management Suite. The solution provides a platform for healthcare organizations to self-monitor and evaluate their compliance with regulatory and accreditation standards through on-going data collection and real-time reporting processes, the vendor says. Qxcel is designed to track and manage reviews of medical records, clinical pertinence, environment of care, sentinel event and occurrence reporting and tracking. WWW.QUANTROS.COM
TELEPHONY TESTING EMPIRIX WALTHAM, MA—Empirix, Inc., has announced version 2.5 of Hammer CallMaster, its automated testing tool for customer-facing telephony applications in contact centers, including interactive voice response (IVR). Combined with the company's Hammer IT test platform, Hammer CallMaster 2.5 can reduce test development and execution time for new or modified IVR applications by as much as 90 percent, allowing thorough testing of frequently changing IVR applications prior to deployment, according to Empirix. Call-flow diagrams can be imported directly into Hammer CallMaster, saving time by enabling QA test developers to directly leverage the design database. WWW.EMPIRIX.COM
AUTOMATED REPORTING MINOLTA INFORMATION SYSTEMS MAHWAH, NJ—Users of Minolta Systems' Doc-Xnet document management system can integrate a fully-automated computer report management capability using Doc-X ERM Server Version 5.0. The server features Process Manager, an automated integration utility that parses batch printed reports from hosts or mainframes, then indexes and stores the results online in Minolta's Doc-Xnet document management system. Process Manager can execute a variety of management tasks, such as scheduling processing operations to run only during certain hours of the day. WWW.DOCXNET.COM
ANALYTIC ENGINE SAGENT MOUNTAIN VIEW, CA—Business intelligence solutions provider Sagent announced its new insurance solution for the property and casualty industry. The product utilizes an application framework incorporating application- specific data models, a Web-portal user interface, a metadata repository, specific reports and analyses and security functions. The solution helps P&C insurers enhance claims analysis and underwriting processes. Sagent provides analytic applications to monitor key performance indicators for the entire claims process. WWW.SAGENT.COM
ANNUITY INTERFACE DST SYSTEMS KANSAS CITY, MO—DST Systems has added an annuity interface to its Vision financial advisor Web site for financial intermediaries. With the interface, which allows real-time access to data using a single ID and password, advisors can now get a comprehensive snapshot of their customer's investment portfolio. WWW.DSTSYSTEMS.COM
WHOLESALE LOCKBOX CMS CLEARWATER, FL—Cash Management Solutions (CMS) has released a new version of its Lockbox-Plus image-based wholesale lockbox system. The version features a courtesy amount recognition (CAR) module that can achieve recognition rates of up to 85 percent or more. The module allows users to apply CAR on an account-by-account basis as well as choose the workflow phase to which the CAR results will be applied, CMS says. The new version will also include an image/data output module that will integrate the system to CMS's Access-Plus Internet Lockbox Reporting/Management System. WWW.CASHMGT.COM
INTRUSION DETECTION NFR SECURITY ROCKVILLE, MD—Both known and unknown attacks can be detected by NFR Security's Network Intrusion Detection (NID) V. 5.0. This enhanced version of the firm's NFR intrusion detection appliance product offers several new features, including the ability to generate SNMP traps, central management from Linux systems, remote administration, customizable alert descriptions and action responses, database export facilities and an enhanced UNIX user interface. NFR NID V. 5.0 also has the most comprehensive library of known signatures available, as well as a wide range of filters designed to detect threatening activity for which no signatures have been developed, NFR says. WWW.NFR.COM
WEB-BASED CRM AUTHORIA, INC. WALTHAM, MA—Authoria has launched AnswerWise, a Web-based application that enables healthcare insurance providers to communicate personalized plan and coverage information to their members. AnswerWise features a comprehensive, healthcare-specific content base containing detailed plan and coverage information. It delivers answers to "plain English" questions in colloquial language via a graphical user interface accessed directly over the Internet by members or call center reps. WWW.AUTHORIA.COM
DIRECT MAIL PORTAL USADATA NEW YORK—USADATA has introduced its Direct Mail Portal for the insurance industry. The product is a full-service prospecting and end-to-end, integrated solution that automates the entire direct mail process. USADATA customizes the portal to the needs of a carrier's corporate office, field offices and individual agents. The solution enables agents to order targeted mailing lists and customize direct-mail pieces on pre-approved company collateral in minutes to conserve time spent searching for prospects, USADATA claims. WWW.USADATA.COM
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