One of the biggest trends recently has been the convergence of document and content processes with business process management (BPM). Document and content management vendors have been snapping up BPM players in an effort to introduce a business process component into their document-management solutions. This convergence of document processes and BPM may be described as "document automation."
Moving into 2007, insurers should be looking at ways to further integrate document and business processes, creating fully automated, end-to-end document and content solutions. Integrating their document and business processes will help with new product development, regulatory compliance and customer communications. It also will improve speed to market, which is another hot topic among insurance executives -- they are looking for dashboards on how new products are coming through their pipeline.