CRM Briefs

IBM releases its Vision Builder service; the worldwide customer relationship management services market totaled $22 billion in 2001, reports Dataquest Inc.; Hewlett-Packard is named the preferred infrastructure services provider for Oracle CRM FastForward Flows...

IBM (Armonk, NY) has released its Vision Builder service, an analytic approach to customer relationship management that takes organizations through the CRM thought process, according to IBM. The service is configured to provide preliminary planning, as well as an analysis of existing CRM systems already in place.

The worldwide customer relationship management services market totaled $22 billion in 2001, a 10.6 percent increase from 2000 revenue of $19.9 billion, reports Dataquest Inc. (San Jose, CA), a unit of Gartner, Inc. (Stamford, CT). Dataquest also forecasts the CRM market will total $25.3 billion in 2002, and expects it to remain fairly robust and reach $47 billion by 2006.

Hewlett-Packard Co. (Palo Alto, CA) has been named the preferred infrastructure services provider for Oracle (Redwood City, CA) CRM FastForward Flows. Oracle CRM software is developed, tuned and tested on HP servers.